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Canceled Accounts report

The Canceled Accounts report shows all orders that were canceled during the selected period. Use this report to review orders that were voided and see event logs to gauge why an order may have been canceled.

Accessing the Canceled Accounts report

To access and generate the Canceled Accounts report:

  1. Log in to the Back Office with your Lightspeed Restaurant credentials.
  2. Select Reports > Reports from the navigation bar. 
  3. Click Canceled Accounts in the Order Reports section. 

By default, the Canceled Accounts report will show all transactions processed that day. Optionally, you can set the time period of the report by using the arrows and calendar icon in the upper-right corner.

Searching, filtering, and exporting canceled orders

Search for specific transactions or filter results with the following options in the Canceled Orders report:

Searching for transactions

  1. Use the Search field to find particular transactions. Searchable information includes Account name, Amount, Sold by, Paid to, Device, Account, and Reference.
  2. Optional: Use the Show _ entries drop-down menu to choose how many transactions should appear on a single page.
  3. Optional: Sort transactions by column by clicking the column header once for ascending order or twice for descending.

The search option will allow you to search by account name, amount, sold by, paid to, device, account, or reference.

Filtering transactions

Note: This option only appears if you have created tags in the Back Office. For more information on tags, see our article Managing and understanding POS configurations.
  1. Use the filter drop-down to find transactions tagged with configuration tags.
  2. Optional: Use the Show _ entries drop-down menu to choose how many transactions should appear on a single page.
  3. Optional: Sort transactions by column by clicking the column header once for ascending order or twice for descending.

Exporting transactions

With Lightspeed Restaurant, you can export your reports as a CSV for simple record keeping. 

To download a report:

  1. Click Export Transactions CSV.
  2.  Select your device (Mac or PC).
  3. Click Export.

Exporting your reports allows you to keep a digital copy of your report stored on your computer or to print a physical copy.

Adding a transaction

Manually add an unlisted transaction or correct an erroneous one by recreating it.

Be selective when adding transactions, canceling receipts, or changing payment types. Manipulating receipts after the end of the business day may invalidate reports already printed by the POS since those existing reports will no longer match the back-end data. Creating a new transaction from the Canceled Accounts report will create a finished transaction, not a canceled account. Note: This action is not available for Lightspeed Restaurant accounts based in Germany.
  1. From the Canceled Accounts report, click Create a new transaction.
  2. Specify the Description, Amount, Payment method, Transaction Owner, and Accounting group
  3. Optionally, include Tip, Payment method for gratuity, and Available tags.
  4. Click Create Transaction.
  5. Since you’re modifying past sales data, enter a meaningful reason for the change.
  6. Click Confirm to finish.
  7. Click Reload data to refresh the listed receipts. Accounts created in the back office appear in yellow, with BackOffice listed as the device.

Viewing and managing account details

Click on any receipt from the Canceled Accounts report to see more details. From here, you can perform various actions and see more information specific to your chosen transaction.

  • Print Receipt: Prints a single copy of the receipt. If no printer is connected, it downloads a PDF version of the receipt.
  • Email Receipt: Emails a copy of the receipt to the attached customer. This option only appears if a customer is attached to the sale.
  • Change payment type: Opens a new screen where the payment method can be changed.
    Note: This action is not available in Germany, and does not appear on receipts that did not result in a final sale. 
    1. Use the drop-down menu to select the new payment method.
    2. (Optional) Add a gratuity.
    3. Click Save.
    4. Specify a modification reason.
    5. Click Confirm to finish.
  • Save to text: Downloads a text file that includes information from both the Journal and Prints views.
  • Journal (view): Displays an event log tracking all actions performed on the selected check.
    Click an event from the list to see more details.
  • Prints (view): Shows all printed versions of the chosen receipt, including production tickets sent to the kitchen or bar.

Clicking on a receipt from the Canceled Account report allows you to view more details about the transaction.

What's next?

All Accounts Reports

Learn more about reporting on all started accounts during the selected time period, including open orders.

Learn more

Payments Report

Learn more about reporting on all paid receipts during a specified time period.

Learn more

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