Billing invoices are automatically generated and emailed to you whenever a subscription payment is due for your Lightspeed Restaurant account. These invoices detail the amount owed, the included items and services, and other relevant billing information. Your selected subscription, payment frequency, and number of POS devices associated with your account determine your billing amount.

If your Subscription and billing page looks different, your account is associated with another type of billing system. To download your invoice or pay your invoice from the legacy Invoices page, click the Actions dropdown for the chosen invoice and then your desired action.

Viewing subscription details

Viewing subscriptions from the Back Office

The Subscription and billing page allows you to view your subscription and billing invoice details, pay your invoices online, and check their payment status.

1. Log in to the Back Office with your Lightspeed Restaurant credentials.
2. From the upper-right corner, click your name > Subscription and billing.
3. Click Overview to view information about your current subscription, including your latest invoice, details about your business location, and any add-ons.

View information about your subscription at a glance using the Overview tab.

• Your subscription: An active subscription will have a green Active button. This section also shows the name of your location.
• Invoice banner: The due date of your latest invoice. Click Pay your invoice to be taken to the payment portal.
• Location information: These tiles show the number of locations associated with your subscription, as well as number of registers, number of users, and how many of each are currently active.
• Details: View your subscription end date, subscription ID, personal support PIN, and the name of your account manager. Click your manager's name to automatically open an email with their email address.
• Add-ons: View a list of your current add-ons.

Accessing billing invoices

Downloading billing invoices from email

When a billing invoice is generated, you'll receive an email with a PDF to download and view the details.

1. Log in to the email address associated with your Lightspeed Restaurant account.
2. Find your billing invoice email from Lightspeed (do_not_reply@lightspeedhq.com) in your inbox. If you can't see the email in your inbox, check your spam or junk mail folder.
3. Open your email.
4. Download the invoice as a PDF.

Viewing invoices from the Back Office

View and pay your invoices directly from the Back Office.

1. Log in to the Back Office with your Lightspeed Restaurant credentials.
2. From the upper-right corner, click your name > Subscription and billing.
3. Click Invoices to view detailed information about your invoices.

Billing invoices

PDF invoices

Paying billing invoices

If a billing invoice is not paid within 14 days of the invoice date, your Back Office access will be partially blocked. For the next 14 days, you’ll still be able to pay your invoice and regain access.
If payment is not received after this second period, your Back Office access will be fully blocked, and you’ll need to contact support to restore your account. We recommend enabling auto-billing to avoid missed payments.

Pay billing invoices to settle your outstanding Lightspeed Restaurant subscription balance. New billing invoices are created monthly or yearly, depending on your selected subscription type. You'll be notified by email when a new invoice is available. Pay billing invoices online by credit card, wire transfer, or SEPA (European Union only).

Setting up and managing auto-billing

Set up auto-billing to automatically process payments for new billing invoices on the day they’re issued for your Lightspeed account. With auto-billing, you'll never miss a payment or need to manually enter payment details again. After setting up auto-billing, you can update your payment method if needed or disable auto-billing.

Enabling auto-billing via the Back Office

Credit card is the only payment method available when enabling auto-billing from the Back Office. If an automatic payment is declined by your bank, auto-billing will be disabled and the unpaid invoice will need to be manually paid online.

1. Log in to the Back Office with your Lightspeed Restaurant credentials.
2. Click your name in the upper-right corner.
3. Click Invoices.
4. Select Pay invoice.
5. Check the box to enable auto-billing and automatically pay future invoices with your selected credit card.
6. Select Pay invoice to continue.
7. Enter your credit card details.
8. Click Pay to submit the payment for processing.

Disabling auto-billing via the Back Office

After disabling auto-billing, you'll need to manually pay billing invoices online, unless you re-enable this feature. Failure to make on-time payments will result in your Back Office access being disabled.

1. 1. Log in to the Back Office with your Lightspeed Restaurant credentials.
   2. Click your name in the upper-right corner.
   3. Click Invoices.
   4. In the Auto-billing section, click Disable automatic billing .
   5. Accept the prompt to confirm you want to disable auto-billing.

Updating your auto-billing payment method via the Back Office

1. Disable auto-billing.
2. Re-enable auto-billing. When prompted for a credit card, enter the new card information.

Managing auto-billing via the Billing department

When contacting the Lightspeed Billing department, do not include your credit card number or any other sensitive information in your emails.

Contact the Lightspeed Billing department if you cannot use the Back Office, or something is incorrect. The Lightspeed Billing department can help you enable and disable auto-billing, or update your information.

• Enable auto-billing for your account. Credit card and SEPA (European Union only) are the only payment methods available when enabling auto-billing through the Billing department. SEPA-based countries in the European Union will need their International Bank Account Number (IBAN) and Bank Identifier Code (BIC) to set up auto-billing. Once your request is received, the Billing team will send a link to input your credit card details.
• Update the credit card or bank account used for auto-billing. Credit card and SEPA (European Union only) are the only payment methods available when updating auto-billing through the Billing department. Once your request is received, the Billing team will send a link to input your credit card details.
• Disable auto-billing for your account. After disabling auto-billing, you'll need to pay billing invoices online, unless you re-enable this feature. Failure to make on-time payments will result in your Back Office access being disabled.

Updating billing information

Update the billing information for your Lightspeed Restaurant account to change the contact, business address, and tax ID details that appear on account billing invoices. Keep this information up to date to ensure billing invoices are accurate and can be processed correctly. Changes to billing information will apply to all future invoices but not to invoices that were already issued.

To update the billing information on future invoices:

1. Locate your invoice number in either your email or in the Back Office.
2. If the invoice number begins with INVS:
   1. Contact the Billing department to request an update to your billing information.
   If the invoice number does not begin with INVS:
   1. Log in to the Back Office with your Lightspeed Restaurant credentials.
   2. Click your name in the upper-right corner, and select Your account.
   3. In the Billing address section, click Edit.

      

   4. Enter new billing details as needed.
   5. Click Save to save changes.

Billing details fields

• Company name: Name of your business.
• First / Last name: Name of the business owner or person responsible for managing the Lightspeed account.
• Street address: Street name, number, and unit or space number (if applicable) of your business.
• City, State, and Postal code: City, state or province, and ZIP or postal code where your business is located.
• Country: Country where your business is located.
• Tax ID: Enter your tax ID or VAT identification number. VAT ID numbers start with an ISO 3166-1 alpha-2 country code (except for Greece, which uses the EL country code), and are followed by 2 - 12 characters.
• Phone number: Phone number where you can be reached.
• Email address: Email address where you can be reached.

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