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Using gift cards at the POS

Important: On June 21, 2022, we launched the beta version of the new gift card feature. These articles are regarding the old version. If you joined K-Series before the release date, you can switch to the new version by following the instructions in our Setting up gift cards article.

After setting up gift cards, learn how to use them in the Restaurant POS app. Assign gift cards to customers to link them to customer profiles, check gift card balances to see the remaining value, use gift cards to pay for orders, and refill gift cards with low balances if needed.

Table of contents:

Assigning a gift card to a customer via Back Office

  1. Log in to the Back Office with your Lightspeed Restaurant account credentials.
  2. From the navigation bar, go to Customers > Loyalty cards > Card batches.
  3. Select the GIFT tab.
  4. Select the magnifying glass next to the card batch you will use a card from.
  5. Scroll to a nonassigned card.
  6. Click the envelope button in the specific VIP card row.
  7. Enter customer's email address.
  8. Click the checkmark button to assign.
  9. Your customer will receive an email with the corresponding QR code automatically.

Assigning a gift card to a customer via POS

  1. On the Register screen in the Lightspeed Restaurant app, tap the scanner icon in the upper-right corner.
  2. Align the QR code on a new gift card with the rear-facing camera on the POS device so it appears in the blue box on the screen.
  3. Wait for the gift card balance information to appear on the screen.
  4. Tap the Link account button.
  5. Click the Assign customer tag above the ordering area.
  6. Add a new customer or select an existing one - this will automatically link the customer to the scanned card.

Checking the balance on the gift card

IMPORTANT: Do not leave unpaid items on the Register screen when checking a gift card balance. Having items on the Register screen will bill the order to the gift card.

  1. On the Register screen in the Lightspeed Restaurant app, tap the scanner icon in the upper-right corner.
  2. Align the QR code on the gift card with the rear-facing camera on the POS device so it appears in the blue box on the screen.
  3. Wait for the gift card balance information to appear on the screen.

Paying with gift cards

  1. In the Lightspeed Restaurant app, start a new order or select an existing order with unpaid items.
  2. On the Register screen, tap the scanner icon in the upper-right corner.
  3. Align the QR code on the gift card with the rear-facing camera on the POS device so it appears in the blue box on the screen.
  4. Wait for confirmation that the order has been paid.

Refilling gift card balances

IMPORTANT: Do not have unpaid items on the Register screen when refilling a gift card. Leaving items on the Register screen will bill the order to the gift card.

  1. On the Register screen in the Lightspeed Restaurant app, tap the scanner icon in the upper-right corner.
  2. Align the QR code on the gift card with the rear-facing camera on the POS device so it appears in the blue box on the screen.
  3. Wait for the gift card balance information to appear on the screen.
  4. Tap Refill.
  5. Enter the amount to add to the card.
  6. Tap Next step to continue.
  7. Select the payment method being used to pay for the refill.
  8. Tap Transfer to finish refilling the card.

View our video Lightspeed Loyalty (K Series) for more information.

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