Welcome to Lightspeed Restaurant (K-Series), the iPad-based unified point of sale and payments platform that powers the world's best hospitality businesses. We’re excited to have you onboard!

To prepare you for success, our Getting started guide covers the basics of how to set up Lightspeed Restaurant, train your employees, and start processing real orders. This initial article explains the touchpoints you’ll have with us during this journey, how to best navigate the guide, and who to contact if you need help.

Understanding the setup process

Learn what to expect and how to best navigate each stage of your experience with the Lightspeed Restaurant system: from signup, to setup, to launch.

Signup

Start your journey with Lightspeed by signing up, creating your account, and ordering hardware.

• Enter your contact information on the Lightspeed homepage to start the signup process.
• Wait for a Lightspeed sales representative to contact you and create your account.
• Set an account password and log in to the Lightspeed Restaurant Back Office by following the prompt in your account activation email.
• Order hardware, such as iPads and receipt printers, and sign up for add-ons like Order Anywhere, Lightspeed Delivery, and Lightspeed Accounting.

Setup and onboarding

Lightspeed Restaurant setup and onboarding varies in length based on your business needs. Most setup happens on a computer via the web-based Back Office, but you'll also need an iPad to install the Restaurant POS app for taking orders.

• Set up your Lightspeed Restaurant account according to the steps in our Getting started guide.
• Learn how to use the Lightspeed Restaurant POS app on an iPad or iOS device.
• Reply to your Lightspeed Launch Coordinator's introductory email for help with setup, to register for onboarding webinars, and to schedule one-on-one time with an Implementation Specialist.

All accounts start in setup mode until you perform the steps to go live with Lightspeed. Orders processed while in setup mode will be deleted when you launch.

Launch

After completing setup, you're ready to launch Lightspeed Restaurant at your business.

• Ensure you set up all features relevant to your business needs and trained your staff using our launch checklist.
• In the Back Office, perform the steps to go live with Lightspeed to transition out of setup mode and start taking actual customer orders.
• After launch, visit our Help Center for resources on how to set up, use, and troubleshoot Lightspeed Restaurant features.

About the Getting started guide

The Getting started guide is organized into three main sections, each containing articles that address a specific stage in your journey. We recommend reading through in sequential order, one article at a time.

Move through the guide using the card navigation at the top to go to the next or previous article, or use the sidebar navigation for direct access to any article.

Setting up Lightspeed Restaurant

Setting up Lightspeed Restaurant covers everything you need to set up your system, from configuring menus to connecting hardware.

Learning the Restaurant POS app

In Learning the Restaurant POS app, you'll see how to operate the Lightspeed Restaurant POS app on an iPad or iOS device. We cover the fundamentals, such as clocking in, starting a sales period, and basic ordering.

Rolling out Lightspeed Restaurant

Finally, Rolling out Lightspeed Restaurant contains a checklist for ensuring you set up every feature  relevant to your business, including those not previously covered in this guide. You'll learn to train staff, exit setup mode, and read some commonly asked questions.

Getting in touch with us

Whether you need to order hardware or just have a question, it's important to know which Lightspeed department to contact for the most efficient help.

For account information or to purchase add-ons:

• Contact your sales representative at the email address or phone number they provided.
• You can also reach our Sales team by calling the phone number for the closest Lightspeed office.

For help ordering hardware:

• Contact your sales representative at the email address or phone number they provided.
• You can also reach our Sales team by calling the phone number for the closest Lightspeed office.

For setup and onboarding assistance:

• Contact your Launch Coordinator by replying to the email they sent at the start of your onboarding.
• You can also contact the Customer Success team at the email address or phone number listed below for your region.

Customer Success contact info

For technical support, troubleshooting, and feature questions:

• Search the Help Center for answers.
• Can't find what you're looking for? Contact our Support team by chat, email, or phone.