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Gift cards 2.0 FAQ

Currently, there are two versions of Gift cards. If you'd like to upgrade to Gift cards 2.0, follow the instructions Setting up gift cards 2.0.

Can I refill a gift card?

Yes, you can refill a digital card by scanning the gift card’s QR card at the POS. You cannot refill a gift card in the Back Office.

Can a customer check the balance of a gift card?

No, only merchants can check gift card balances.

Can I set different maximum balances for my batches?

No, the maximum balance is a global setting. You can, however, edit the maximum balance and then create a new batch.

Can I refund my customer for a gift card they purchased?

Yes, you can process the refund as normal on your K-Series POS to return the funds to the customer, and then deactivate the gift card in your Back Office.

Can I customize the text in the gift card email that Lightspeed sends to customers?

No, the email text is currently not customizable.

Can I send a gift card via SMS text?

No, but you can email an online gift card to your customer.

Can I sell gift cards online?

Yes, if you are using Lightspeed Payments you can sell gift cards online. To get started, configure and enable the gift card web store in your K-Series Back Office.

Can a customer pay with a gift card for an order placed through Order Anywhere?

No, customers cannot currently use K-Series gift cards to pay for an order placed through Order Anywhere.

Can I import gift cards from a third-party company or POS?

Yes, you can import third-party gift cards into your K-Series Back Office. To import gift cards, log in to Back Office using your Lightspeed credentials and navigate to Customers > Gift cards. Click Import gift cards, fill in your batch information and click Start Import

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