See what’s new in Lightspeed Restaurant (K-Series) in this batch of updates. From Back Office enhancements to POS updates and more, here’s what’s been added or improved.
Some features take effect automatically, but others require an update. To access everything new, update the Lightspeed Restaurant app via the App Store outside of business hours on all POS devices.
Key feature of the month
With each round of updates, we highlight a key feature from our latest releases that delivers the biggest impact for our merchants.
Update
More metrics in the Lightspeed Pulse app
The Lightspeed Pulse app just released and we’ve already added even more features and metrics, including an all-location view with revenue breakdowns, most popular items, refunds, table turn-time, sales per labor hour, and more.
- New: All Locations View is now available for multi-location users to see aggregated data across their locations, as well as each location’s contributions.
- New: Most Popular Items now allows you to view the top ten best-selling items for each location.
- New: Three new metric cards have been added to the Business Location view: Refunds, Sales per Labor Hour, and Table Turn Time.
- New: Users can share a link to download the app from the Help and Resources menu.
- Improved: The sales graph has even more increments to clarify sales changes over time.
Reporting
Gain deeper insights into your business performance with new reporting tools like the Location Summary and redesigned Back Office homepage.
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New
Location Summary report
Multi-location reporting is here with the new Location summary page! If you are running a multi-location business, for the first time, you can easily have an overview of your sales across all locations, letting you compare up to 12 months of sales metrics at a glance.
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New
Back Office Home page
See your key KPIs by day/week/month/year at a glance. Access quick links to new features, products, and funding; get direct Help Center access and explore product release notes to find out what’s new in Lightspeed, all in a sleek, modern design.
Back Office
Managing your restaurant in the Back Office is now more efficient with updates to item imports, user permissions, and more.
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New
Financial Services user permission
You told us that you needed to be able to give certain stakeholders, such as your accountant, access to both your Reports and Financial Services information like your payout reports, etc. But obviously, you didn’t want every Back Office user to have that kind of visibility.
We heard you, which is why we’ve added a new Back Office user permission, BO-Finance, which allows you to unhide the Financial Services tab for selected users in the Back Office.
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New
Import allergens and item descriptions
Managing allergens and descriptions is easier than ever with the import feature. Instead of updating each of your items individually, do it all in one go using our import template.
How to import allergens and item descriptions
- Go to your Back Office Menu Management Items Import.
- Click Start import and then download the Lightspeed template (available in all supported languages).
- Fill out the template and upload your file.
Using the template
- Allergens:
- Only existing allergens can be imported.
- Maximum 9 per line. Add the same SKU multiple times for more allergens if needed.
- Important: this import overwrites existing allergens! Leaving the cell(s) blank will remove allergens tagged in existing items.
- Descriptions:
- Supports up to 3 languages per import (click on the dropdown in the ‘Select a language’ header).
- No need to add any new languages in the Back Office beforehand, new language(s) are activated automatically at the time of import.
- Important: this import overwrites existing descriptions and removes them when left blank!
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Update
Delete items while in setup mode
Just getting started with Lightspeed? Mistakes happen, especially when you’re just getting set up. Now you can delete options for items, groups, and combos while you’re still in setup mode, so you can start fresh with a blank slate.
About deleting items in setup mode
This feature lets you delete a single item in item details or multiple items at once using a bulk action. A couple of things to note:
- Once your account moves out of ‘setup’ or ‘trial’ mode and into production, items can no longer be deleted, only archived.
- When you delete an item, it can’t be retrieved. If you want it back, you’ll need to recreate it.
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Update
View device count and permissions
Now you can find out instantly how many devices you have in use, and how many are permitted for your account without having to contact customer support! (We love to hear from you, but we know you have other things to do.)
Need to add or remove devices? Simply reach out to your Account Manager.
Restaurant POS app
We’ve improved the POS experience for you and your staff with updates to table names, printing, and item groups.
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Update
Alphanumeric table names
By popular demand, you can now create alphanumeric table names in Lightspeed. We don’t have to tell you this update will help you easily organize floor plans with multiple zones or revenue centers (because you already told us).
You can add or edit tables from the Back Office.
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Update
More flexible printing
To print or not to print... now there’s an option! You can now:
- Include or exclude the original receipt on refund receipts; and
- Enable or disable printing order tickets for voided orders, customizable by void reason.
Configuring refund receipts
- Back Office > Configurations.
- Choose a POS configuration.
- Go to the Receiptstab.
- Under Customize receipts, enable Show receipt history on refund receipts.
Configuring void tickets
- Back Office > Settings > Refunds and voids.
- Choose to print (‘yes’) or not to print (‘no’) under Print order ticket for each void reason.
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Update
Order routing by profile
Whether it’s for dine-in or takeout orders, you can now route orders to different printer production centers, or printer stations, based on order profiles. With this update, you can choose what order source should be printed where, and enjoy more control and flexibility over their kitchen operations.
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Update
Default option for item groups
To speed up order-taking, merchants can now pre-select an item within an item group. For example, if 90% of your customers choose fries with their burger, you can set fries as the default to eliminate that extra POS click and speed up service.
Kitchen Display System
We’ve fine-tuned our Kitchen Display System with updates to coursing to help your team stay organized.
Update
Better coursing experience
If you haven’t tried our new Kitchen Display System, here’s one more reason to try it out. You can now choose A) to display each course on a separate ticket, or B) to combine all the courses from an order into a single ticket.
Online ordering
We’ve made online ordering more seamless with updates to delivery zones to help you reach more customers.
Update
Multiple delivery zones
Using Order Anywhere? Now you can define multiple delivery zones with customizable fees and minimum order requirements for each area, so you can reach more customers and increase revenue while protecting your margins on delivery orders.
What's next?
New in Lightspeed Restaurant (K-Series)
Visit our homepage for an archive of all previous updates.
Learn more