To use TheFork integration, you’ll need a TheFork account and a pro plan subscription. If you haven’t created an account yet, visit TheFork to get started.

TheFork allows customers to find and book the top restaurants in Europe, providing real-time seating availability and instant reservation confirmation. The integration between TheFork and Lightspeed Restaurant streamlines the dining process by automatically creating an order in the POS when guests are marked as seated or arrived in TheFork Manager, eliminating the need for manual entry by staff. When this order is closed in the POS, the sales data is automatically transferred back to TheFork Manager, where it is visible on the reservation, and the party is marked as completed.

The TheFork integration features:

• Enriching customer information: Enhance customer data with real-time spending information and access to past bill details.
• Optimizing service: When a reservation in TheFork Manager is changed to "arrived" or "seated" status, the details (customer name and cover count) are automatically transferred to and opened as an order in the POS.
• Updating reservation status: When an order is closed in Lightspeed, the reservation status is automatically updated in TheFork.

Setting up TheFork integration

For TheFork integration to function properly, the table numbers assigned to reservations in TheFork Manager must exactly match the table numbers on the floor plan of Lightspeed Restaurant.

1. Log in to the Back Office with your Lightspeed Restaurant credentials.
2. From the navigation menu, go to Integration > Reservations.
3. In TheFork section, click More Details.
4. From the pop-up window, click Copy on the connection token.
5. Click Continue to TheFork website.
6. Log in to TheFork Manager with your TheFork credentials.
7. From the Integration page, click Lightspeed.
8. Paste the connection token previously obtained from the Back Office.
9. Click Proceed with linking to connect your POS to TheFork Manager.
10. Update your POS device to the latest Back Office configuration.
    To sync from your iPad: Tap the reload icon.
    To sync from Back Office: Click Configuration > Devices > Devices, and then select the reload button.

Once you’ve finished linking your POS with TheFork Manager, you’re all set to begin using TheFork integration.

Frequently asked questions

• For an order to open on the POS, reservations must be marked as "arrived" or "seated." TheFork will only open orders on the POS if the table indicated in the reservation is available, and the table number matches the one in the POS. For orders to properly open on the POS, the table numbers assigned to reservations in TheFork Manager must exactly match the table numbers on the Lightspeed Restaurant floor plan.

• If you decide to stop using the TheFork integration, you can disable it from the Back Office. However, disabling on Lightspeed will not disable the integration on TheFork's side, so you must also disable it in TheFork Manager from the Lightspeed tile.