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Using the Order Display Screen

After setting up the Order Display Screen (ODS), learn how to start the ODS app on the Apple TV, manage the orders that appear on the ODS, and customize ODS app settings, such as the colors and text displayed.

Starting the Lightspeed ODS app

Start the Lightspeed ODS app on the Apple TV to prepare it to display orders processed on POS devices in the Lightspeed Restaurant POS app.

  1. On the Apple TV, click the Lightspeed ODS app on the home screen to open it.
  2. Select Start to open the ODS screen that will display incoming orders.
    To learn how to process orders so they will appear on the screen, see Managing ODS orders.

    apple-tv-ods-menu-select-option.png

Managing ODS orders

Add new orders to the Lightspeed ODS by applying the order profile created during ODS setup to orders in the Restaurant POS app. New orders will appear in the Preparing section of the ODS. Orders can be moved to the Ready for pickup section or removed from the board as needed by managing them in the POS app or on a Lightspeed Kitchen Display System (KDS).

The Lightspeed ODS app must be started before orders can be displayed. To learn more, see Starting the Lightspeed ODS app.

  1. In the Restaurant POS app, start a new order in Direct Sale mode.
  2. Tap the order tag icon, then select the ODS account profile previously created in the Back Office to apply it to the order.
    To skip this step in the future, modify the account profile in the Back Office to apply it automatically based on a certain schedule or device profile.
    k-series-pos-register-tap-default-tag.png
  3. Tell the customer their order number shown in the upper-left corner of the POS or on the printed customer receipt. After paying for the order, the order number will appear on the ODS to identify the order.
    The order number also appears as the Collection Code on the Orders list and production tickets.
  4. Tap Pay and process payment for the order as usual. The order number will appear on the left side (Preparing) of the ODS. Click the images below to enlarge.

    Lightspeed Restaurant app

    Lightspeed ODS app

     

  5. After preparing the order, move it to the right side (Ready for pickup) of the ODS by following steps 5a–5c in the Restaurant POS app or a Lightspeed Kitchen Display System (receipt mode only):
    1. If using the Restaurant POS app, tap Orders to access the Orders list, then select Pickup / Delivery.
    2. Tap the order that's ready for customer pickup.
    3. Select Ready for pickup. The order will move to the right side of the ODS. Click the images below to enlarge.

      Lightspeed Restaurant app

      Lightspeed ODS app

       

  6. After the customer picks up their order, close and remove it from the ODS by following steps 6a–6d in the Restaurant POS app or the Lightspeed Kitchen Display System (receipt mode only):
    1. If using the Restaurant POS app, tap Orders to access the Orders list, then select Pickup / Delivery.
    2. Tap the order that was picked up.
    3. Select Picked up (Restaurant POS app) or Remove ticket from screen (KDS) to remove the order from the ODS.
    4. If the order is still visible on the Orders list, repeat steps 6a–6b and select Close order to complete it.

Customizing ODS app settings

Customize the settings in the Lightspeed ODS app to change the text or colors on the ODS, clear all orders off the board, or modify other settings.

  1. From the main menu of the Lightspeed ODS app, select Settings.
    To return to the main menu from any other screen, press the Menu or < button on the Apple TV remote.

    apple-tv-ods-menu-select-settings.png
  2. Customize the settings as desired. To learn about the available settings, see ODS app settings explained.
  3. Click Save to save changes and return to the main menu.
    apple-tv-ods-settings-save-2.png

    ODS app settings explained

    Setting Description
    Device filter key Allows the user to filter incoming orders so that only orders from a specific POS device will display on this ODS. This is useful if operating multiple ODS instances in a single location.

    To use this feature, enter the business ID, business location ID (both available on the Dashboard page), and device ID (available on the detailed Devices page) in the following format: BusinessID-BusinessLocationID-DeviceID (e.g. 1234-123456789012345-12345).
    Company message (bottom of screen) Message that appears at the bottom of the ODS.
    Left screen title Text on the left side of the ODS that indicates orders on that side are being prepared. 
    Left screen color Background color of the left, preparation, side of the ODS.
    Right screen title Text on the right side of the ODS that indicates orders on that side are ready to be picked up by customers.
    Right screen color Background color of the right, ready for pickup, side of the ODS.
    Clear board of all orders Click Clear board to remove all orders from the ODS that are currently displayed.
    Apple TV IP address Shows the IP address of the Apple TV on your local network.

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