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Contact us

If you haven't found what you're looking for in the Restaurant (K Series) Help Center, we're here to help!

Quickest response time

Chat.png  Chat

Chat directly with our live Support agents by logging into the Back Office, clicking Chat in the bottom-right corner of your screen, and then clicking Start chat in the help window.

  Days of week Availability
English Every day 24/7
German Every day 24/7
French Monday-Friday

Saturday-Sunday

8:00 AM – 9:00PM (GMT+2)

8:00 AM – 12:00AM (GMT+2)

Don't see the Chat button? When live chat is unavailable, the option to chat is replaced by a Help button. Click it to open a help window, then fill in the required information to submit a support ticket. Our support agents will contact you by email.

eMail.png  Email

Submit a support request by creating a ticket through the Restaurant (K Series) Help Center. You can also sign in to the Restaurant Help Center to view your current and past requests.

Create a ticket by tapping the Submit request button at the top-right corner of the Help Center. Or, tap the button below:


Phone.png Phone

Have an urgent request or prefer to speak over the phone? Call us to talk to a support agent in real-time.

We currently offer phone support in English, French, and German. Call us according to your region or preferred language.  

  • Before speaking with a representative, you’ll need to select the relevant department for your call. To make sure you're in contact with the right person, here's some more information about the different departments at Lightspeed.

    Sales: The sales department can assist you with any questions about additional features and services. If you’re an existing customer, you can also reach out to your sales representative directly.

    Support: The support department can assist you with any questions about setting up your hardware or using Lightspeed software. Whether you’re having trouble with your printer or issues with reports, the support team is here to help.

    Billing: The billing department can assist you with any questions about your Lightspeed account. If you’d like to increase the number of registers associated with your account or update your payment information, then the billing team can take care of that for you.

United Kingdom 
+44 20 3695 9599

France 
+33(0)1 85 08 08 52

Australia 
+61 2 4062 0642

Switzerland
+41(0) 22 700 45 45

Germany
+49 800 000 7861

New Zealand 
+64 9 951 9901

EMEA
+33(0)1 85 08 08 52

North America
+1 833-573-7437

 

  Days of week Availability
English Every day 24/7
German Every day 24/7
French Monday-Friday

Saturday-Sunday

8:00 AM - 12:00 AM (GMT+2)

07:00 AM - 01:00 AM (GMT+2)

screenshare_vector_2.png Download Zoom

Zoom is our Support team's preferred screen sharing tool. This is useful if you are on the phone with our Support agents and need to share your screen for further troubleshooting. 

Download Zoom

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