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Creating combos

Combos enable customers to order multiple items for a fixed price. They can include preset items or groups of items from which customers can choose. All items used in a combo must be created in the Back Office before they can be added to the combo.

For detailed information and examples, see About combos.

Creating a combo includes the following steps:

  1. Adding a combo
  2. Creating an item group
  3. Adding items to the item group
  4. Adding more items and item groups to a combo (optional)

 

1. Adding a combo

Create a combo to offer customers a combination of items at a fixed price. To get started, first add the combo itself (our example is Sandwich and Shake Deal).

  1. In Back Office, select Menu management > Items from the main navigation menu.
  2. Click Create a combo near the top of the page.
  3. Enter the required details (see tables below for information on each field) :
    1. Item details,
    2. POS button details,
    3. Description,
    4. Stock management details.
  4. Click Save at the bottom of the page
  5. Move onto Creating item group(s).

k-series-backoffice-new-combo.png

Item details

Define the combo details, such as its name and price, to set the basic settings of the combo. 

Setting name Description
Combo receipt name The combo’s name as it will appear on the receipt.
Checkbox: Add a different name to be printed on production dockets (tickets) If enabled, you can enter a different combo name to be printed on the production ticket for the kitchen.
SKU Assigned by default. To create a custom SKU, select Click here to add your custom SKU manually and enter a SKU in this field.
Price structure

Determines how the combo's price is set.

  • Single price (default):
    One price entered in the Base price field.
  • Variable positive price:
    Users manually enter a positive price at the POS. This amount is recorded as profit.
  • Variable negative price:
    Users manually enter a negative price at the POS. This amount is recorded as a loss.
  • No price (zero price):
    The price is set to 0.
  • Multiple prices:
    There is a regular base price but can use modified prices based on the account profile selected at the POS. For example, the happy hour price can be lower than the regular base price.
  • Price as a percentage:
    The price is based on a percentage of the order's value. 
Base price The amount charged when selling a combo to the customer. This field is only available for Single price and Multiple price items.

Cost price

(optional)

How much it costs the business to acquire the items in the combo.

Accounting group

The category (typically linked with taxes) for the combo. All accounting groups created from the Back Office are available for selection. See About accounting groups for further information.

Statistic categories
(not mandatory)

Statistic categories are broader categories usually encompassing accounting groups. See these FAQs for further information on the difference between statistic categories and accounting groups.

 

POS button details

Define the color and name of the combo button as it appears on the POS. Place the button in a menu and main screen.

Setting name Description
Combo POS name Name that appears on the menu button for the combo, if added. If this field is empty, the receipt name appears.
Color Defines the color used for the menu button, if added.
Add to Menu The combo will be added to the menu selected from this drop-down. All menus created from the Back Office are available. See About menus for more information.
Main Screen A button for the combo will be placed on the main screen selected from this drop-down. See About menus for further information.


Description

Add an image and description to a combo that can be viewed from the POS. These details appear when tapping and holding an item button for a few seconds. Adding a description can be helpful if your customers ever need to know more about the combo, such as its ingredients.

  1. Click the + symbol in the Back Office to open the description settings.
Setting name Description
Item picture An image of the combo. Select Change picture, then drag the desired file to the dashed area or click Choose file to select an image.
Item description The Display name corresponds to the combo name and the Description field provides room for detailed information. The description can be written in any language activated in the Back Office (Configuration > Settings > Item languages). See Understanding item languages.
Allergens Use the Allergens field to select common allergens via a drop-down menu. This is particularly important for customers with allergies.

 

Stock management details

When selling a combo, the stock management details define which unit of measurement is subtracted from which stock. Stock Management is only relevant if a stock is defined from the Back Office in Configuration > Settings > Stock. See Understanding stock locations for more information.

 

Setting name Description
Dimension The unit of measurement subtracted from the stock.
Content Defines the amount and whether a unit of measurement is subtracted as a whole or as a percentage.
Stock Choose one of the stocks if you have more than one. All stocks created from the Back Office (Configuration > Settings > Stock) are available for selection.
Checkbox: Don’t record stock movement. When selected, stock addition or subtraction is not visible on reports.

 

2. Creating an item group 

After adding a combo, create item groups as needed. Item groups assign items to a combo. For example, a combo called Sandwich and Shake Deal might have two item groups: Sandwiches and Milkshakes. Within the item group Sandwiches, you might add Chicken Sandwich, Egg Sandwich, and Vegetable Sandwich. Within the item group Milkshakes, you might add Banana Milkshake, Salted Caramel Milkshake, and Strawberry Milkshake.

You'll be taken to the Edit combo page immediately after adding a combo where you can add item groups. To access the page at a later time, see the steps below.

  1. From the navigation menu, select Menu management > Items.
  2. Click the Edit button next to the desired combo on the Items page.
  3. Click Create a new item group at the bottom of the page.
  4. Enter the item group settings:
    1. Item group details,
    2. POS button details,
    3. Description.
  5. When finished adding item group settings, click Save and continue to 3. Adding items to the item group(s).

k-series-backoffice-create-item-group.png

Item group details

Setting name Description
Group name Name of the item group as it will appear on the POS and production tickets for the kitchen.
Checkbox: Add a different name to be printed on production dockets (tickets) Enter a different item group name to be printed on production tickets for the kitchen.
SKU Assigned by default. To create a custom SKU, select Click here to add your custom SKU manually and enter the SKU in the appearing enter field.
Forced price for items in this group Items added to this group will receive the price entered. The price is added to the combo's base price. If this field is blank, the items keep their price, which is added on top of the combo's base price. Enter 0 here if a price was already defined for the entire combo. See 1. Adding a combo for more information on combo settings.
Selection policy

Defines how many items can be selected from the group on the POS.

  • Select exactly one item: The user must select one item from the group.
  • Select zero or one item: The user can skip the selection for this group or select one item.
  • Select zero or more items: The user can skip the selection for this group or select multiple items.
Item to be inserted in course (optional) Allows you to set the course number in which the items for this group will be. This influences the serving order.

 

POS button details (optional)

Setting name Description
Group POS name The group name within the combo that is displayed to the user during combo selection.
Color Button color of the item group that appears to the user during combo selection.


Description (optional)

This description only appears if you add a separate button to the menu for the item group itself. Add an image and a detailed description to a combo to be shown on the POS. The description and image appear when tapping and holding the item for a few seconds. Adding an item group description can be helpful if your customers ever need to know more about the products, such as the ingredients.

  1. Click the + symbol in the Back Office to open the description settings.
Setting name Description
Item group picture An image of the items within the item groups. Select Change picture, then drag the desired file to the dashed area or click Choose file to select an image.
Item description The Display name corresponds to the combo name and the Description field provides room for detailed information. The description can be written in any language activated in the Back Office (Configuration > Settings > Item languages). See Understanding item languages.
Allergens Use the Allergens field to select common allergens via a drop-down menu. This is particularly important for customers with allergies.

 

3. Adding items to the item group(s)

After creating an item group, you can add items to it to give customers options to choose from. Items must already exist in the Back Office before being added to a group. The price for the group determines the price of the items within it. For instance, if the group’s price is zero, so are the items within it, even if their regular price is shown.

You'll be brought to the edit item group page once you've created the item group. If you want to add items without creating a new group, see Editing combo lists.

  1. Click Edit the item list at the bottom of the Edit item group page.
  2. Search for an existing item in the input field and click the item from the drop-down list.
  3. Click + to add the item to the item group for your combo.
  4. Repeat steps 2-4 for all items to be included in the group.
  5. When finished adding items to the item group, select Save.

k-series-backoffice-edit-item-group.png

4. Adding more items and item groups to a combo (optional)

Add multiple item groups to a combo to offer customers diverse choices. Once you’ve created another item group within a combo, you can add items to this group. For example, for a combo called Sandwich and Shake Deal, you might add sides. The combo would have three item groups: Sandwiches, Milkshakes, and Sides. Within the item group Sides, you might add Potato fries, Sweet Potato fries, and Curly fries.

To create multiple item groups within the groups:

  1. Access the Items page through Menu management > Items.
  2. Click Edit next to a combo you want to edit.
  3. Repeat step 2. Creating an item group.
  4. Repeat step 3. Adding items to the item group to create multiple item groups and items within the groups.

 

What’s next?

Modify combos, such as by adding new items or changing the combo price.

Edit item lists of combos, such as adding items to a combo.

Import or export combos to add multiple combos at once, or export items for backup outside the Back Office.

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