Combos enable customers to order multiple items for a fixed price. They can include preset items or groups of items from which customers can choose. All items used in a combo must be created in the Back Office before they can be added to the combo. For detailed information and examples, see About combos.

Creating a new combo

1. Click Menu Management > Items from the menu sidebar.
2. On the Items page, click Create.
3. From the drop-down menu, select Combo.

Details

While all of the other tabs on the New Combo page are optional, the information on the Details page is mostly required information.

Basics

Define the combo settings, such as its name and price, and configure the basic details of the combo. 

Settings

• Name: The combo’s name, as it appears on the receipt.
• Accounting group: The tax category for the combo. All accounting groups created from the Back Office are available for selection. See About accounting groups for further information.
• Manage accounting group: Click this button to open the page for accounting groups in a new tab. They can be edited and updated on that page before completing the combo creation.
• Base price: You can use this field to set the minimum combo price. The final price can be modified by any additional charges assigned to combo items selected.
• Change price type: Click this button to open a pop-up where the price type can be set.
• Single price (default): One price entered as the Base price.
• Manually-entered price: Users manually enter a positive price at the POS. This amount is recorded as profit.
• Manually-entered negative price: Users manually enter a negative price at the POS. This amount is recorded as a loss.
• No price: The combo price is set to 0.
• Multiple prices: There is a regular base price but can use modified prices based on the order profile selected at the POS. For example, the happy hour price can be lower than the regular base price.
• Price as a percentage:The price is based on a percentage of the order's value. 
• Add custom SKU: The combo's SKU is assigned by Back Office to be a default value. To create a custom SKU, click Add custom SKU and enter a new SKU in the new text field.

POS Menu

Each combo must be assigned to a specific menu.

1. Click Add combo to menu to launch a pop-up.

   

2. Select a menu and sub-screen for the combo to appear in.

   

3. Finally, click Add to menu to complete the selection.

Creating the Combo Structure

This is where you create the structure and contents of the combo. As previously mentioned, your combo can consist of items, sub-items, or groups. You can even use this section to create new items or groups.

Start by clicking Add. A pop-up will appear with an alphabetical list of all your items.

To populate the combo:

1. Scroll through the items or use the filter and select the checkboxes next to the items you wish to add to the new combo.
2. Select as many items as you wish to add. The Add selected button will update with the number of items you have selected.
3. (optional) Add any new items or groups, as needed.
4. Click Add selected to complete the process.

Item Groups

Item groups assign items to a grouping. For example, a combo called Sandwich and Shake Deal might consist of one item each from two item groups: Sandwiches and Milkshakes. Within the item group Sandwiches, you might add Chicken Sandwich, Egg Sandwich, and Cheese Sandwich. Within the item group Milkshakes, you might add Vanilla Milkshake, Chocolate Milkshake, and Strawberry Milkshake.

When a customer orders the Sandwich and Shake Deal, the POS allows them to select one item from each group, in a simple and clear manner, and give the combo a single price. Item groups can be edited so that if, for example, a new Salted Caramel Milkshake becomes available, it can be added to the Item Group and integrated into the combo seamlessly.

Adding a new item or group to a combo

You can add new items or groups to a combo at any time. Under Menu Management > Items, select your combo by clicking on its name. On the Details tab, scroll down to see Combo structure, and click Add.

From this pop-up you can add existing items easily enough but you can add new items and combos from here as well. Clicking New item takes you to a Quick create item menu. Clicking New group opens a new pop-up that allows you to create a new group. For more details on Items, you can go to the Item page.

For the Quick create new item pop-up:

• Item name: The item’s name.
• Accounting group: The category (typically linked with taxes) for the combo. All accounting groups created from the Back Office are available for selection. See About accounting groups for further information.
• Price: The base price of the item.
• Add custom SKU (optional): A default SKU is assigned to the group but one can be specified here.
• Add item to POS (optional): Select a menu, main screen, and optional subscreen to add the combo to. 

From the Quick create new group pop-up:

• Group name: The group's name.
• Price: Choose between two options: Items options keep their prices (use their default prices) or Items options have set price for the group (manually set the price).
• Selection rules: This allows the user to set how many items are needed in the Item group. They can choose: Selection is required or Selection is optional. If a selection is required, the minimum  and maximum number of selections can be set, as well as allowing unlimited selections by checking the No maximum box.
• Add custom SKU (optional): A default SKU is assigned to the group but one can be specified here.
• Item options: The items to be added to the group are selected here either by typing the name and selecting it or by scrolling through the drop-down and selecting it. At least one item needs to be added to the group. Items can be edited or removed by clicking on the three dots at the right of each item that has been added.

Reporting

Customize reports by adding statistics categories. They allow for more detailed and complex reporting than accounting groups because they aren’t linked to taxes.

Click Add a statistics category to start the process.

Settings

• Category (optional): Statistic categories allow you to get more granular reporting than Accounting categories.
• Tag (required): Tags can be added to the combo to allow for further filtering.

You can always remove a tag by clicking the delete icon at the end of the row. And you can add additional rows for more tags by clicking Add row at the bottom of the pop-up.

POS Settings

This menu allows you to configure how the Combo appears on the POS.

Settings

• Button name: Name of the button as it is to appear on the POS.
• Button color: Clicking this will open a pop-up that will allow you to select the color theme of the button as well as setting it to be an accent or the color of the full button.
• Auto-detect combos on the POS: This checkbox toggles an alert to servers when combo items have been selected individually and suggest combo options for the customer.
• Show only combo name and price on receipt: This merges the combo items on the receipt and lists it only as a combo.
• Create a combo item stock counter on the POS: This allows you to set the available quantity of any combo item. When the combo is sold out, it will no longer be available as an option.
• Combo is part of a specific course: For combos that are part of a specific course, for instance an appetizer for the first course, this section allows you to assign the combo to that course. Simply check the box to enable the feature and then use the drop down menu to select which course it belongs to.

Appearance

You can add a description and images of the new combo for POS and Order Anywhere menus.

Combo Description

You can select one of the languages listed along the top menu bar and give it a name and description for each language.

If a supported language is not listed, you can add it by clicking Select languages. This creates a pop-up menu with a list of all supported languages.

Simply select the checkboxes next to the languages you wish to add to or remove from the list. Click Save to confirm. The new list of selected languages will appear along the menubar for the section.

The description text box also includes several tools for formatting the description.

Bold, italic, underline, numbered list, bullet points, URL links, clear formatting button, that will remove any formatting from selected text.

Combo Image

You can add an accompanying image to any combo.

Simply drag and drop an image into the box with the dotted line or click on it to browse your computer for an image file. As noted in Back Office:

• Use an image of at least 140px, up to 10MB
• Crop image after uploading to maximize space
• Use either JPG or PNG file

This image will be used in the POS after a long press of the combo to bring up more details as well as in Order Anywhere menus.

Food Allergies

This section allows you to flag any allergies that may be pertinent to this combo.

Simply select an allergen from the drop-down to add it. This can be repeated to add as many allergens as desired. To remove an allergen, click the x next to its name. To clear all allergens, click the x in the far right of the list.

Order Instructions

This section is used to manage order instructions on tickets and external devices.

Settings:

• Combo name on tickets: If you wish to give the combo a different name that appears on order or course tickets, you can do so here. Simply enter the desired name to appear on tickets into the text box.
• Button color: Tags can be added to the combo to allow for further filtering.

Inventory

This section is used to manage recipes, inventory and stock movement.

Settings

• Cost price: This is where you enter the cost to produce this combo. Once the cost is entered, Back Office can use this information to calculate the profits earned on sales.
• Bar and QR code: Use these fields to generate a unique barcode or QR code for this combo. These codes can be scanned by the POS.
• Measure: You can enter how you wish to measure the units of this combo. The possible options are:
• Dimensionless: Dimensionless units are used when counting units that can’t be measured. e.g., Three burger combos
• Volume: Use volume units when selling liquids or solids by volume.
• Mass: Use mass units when selling by weight.
• Size: This drop down menu allows you select the units (mass or volume) and the you can enter the quantity of those units in the text box. So for example, if you sold a meat combo, and it had 300g of meat, then you’d enter 300 in the text box and “g” from the drop-down menu. Ensure that the unit of measurement is Mass in the previous section to be able to select “g” as a unit.
• Don’t record sales for this combo: If you do not wish to track the sales of this combo in your inventory, check this box.

All Settings

The final screen allows you to see and set all of the possible settings, as outlined above, on a single page.

What's next?