Managing incoming Order Anywhere orders

In this article, we explain how to manage incoming orders from customers via Order Anywhere.

To receive orders, make sure the POS device that is assigned to Order Anywhere is connected to the internet and a staff member is clocked in. The device configuration assigned to the device must also have an assigned printer so that receipts will print for the incoming orders.

Table of Contents:

• Handling online paid orders
• Handling in-person paid orders
• Enabling and disabling online orders

Handling online-paid orders

When an Order Anywhere order is submitted, production stations will receive a production ticket with details of the incoming order and receipts will print to the assigned printer for the order.

Handling in-person paid orders

When an Order Anywhere order is submitted, production stations will receive a production ticket with details of the incoming order. If the customer will pay for the order in-person at the counter while picking up the order, the POS user proceeds with the following steps:

1. In the Restaurant POS app, tap Orders to view all open orders.
2. Tap Pick up/Delivery to access the list of open pick up or delivery orders.
3. Select the Order Anywhere order to be completed to open it on the Register screen. You can distinguish an Order Anywhere order by the order code. 
   
4. Tap the cutlery icon (covers) to adjust the number of covers for the order, and tap Confirm.
5. Proceed with the payment like any other dine-in order in the restaurant.

Enabling and disabling online orders

In the Lightspeed Restaurant POS app, go to the Status Preview tab to control whether integrated online orders can be placed. If disabled, customers will see that online ordering is unavailable when visiting your Order Anywhere page.

1. Tap the four dots on the navigation bar (Status Preview tab).
2. Tap the shopping bag icon within the status menu.
3. Use the prompt to enable or disable online orders as needed.