Add notes to an order to quickly apply common instructions and communicate order details more consistently during service.

You can select one or more notes that you've pre-created in the Back Office or enter a custom note. Notes can be assigned to an entire order, individual items, a course, or a seat. All notes appear on the KDS and printed order dockets but not on customer receipts. For pre-created notes, you can toggle off this print setting in the Back Office.

Add a note to an order

Add an order-level note to communicate instructions that apply to the entire ticket, such as VIP or Rush.

1. From the Register screen, create a new order.

2. In the order summary section, tap Add notes.

   

3. In the Manage notes pop-up, do either of the following:
   1. Select one or more pre-created notes.
   2. Tap Create note to add a custom note.
4. Tap Save.

The number of notes appears in the order summary to show how many notes are assigned to the order.

Add a note to an item

Add an item-level note to provide preparation instructions, allergy details, or custom requests for a specific item.

To use item-level notes, all POS devices at your restaurant must be updated to Lightspeed Restaurant version 26.40 or later.

1. From the Register screen, create a new order and add an item.

2. In the order summary section, tap the three dots icon (More) to the right of an item.

   

3. Select Add next to Notes.

   If you don't see this option, you may need to update some or all of your POS devices to the latest version of the Lightspeed Restaurant app.

   

4. In the Manage notes pop-up, do either of the following:
   • Select one or more notes that you've pre-created in the Back Office. Only pre-created notes with the Show on order tickets setting will appear on order tickets.
   • Tap Create note to add a custom note.

5. Tap Save.

   

The notes appear under the item in the order summary and are sent to the KDS and printed order dockets when you send the order. You can add, edit, or remove an item's notes until you send the order.

Add a note to a course

In Table Service mode, add a course note to communicate pacing or serving instructions for an entire round of items.

1. From the Register screen, create a new order in Table Service mode.
2. Add items to a course.

3. In the order summary section, tap the three dots icon (More) to the right of the course.

   

4. In the Course pop-up, tap Add to the right of Notes.
5. In the Manage notes pop-up, do either of the following:
   • Select one or more pre-created notes.
   • Tap Create note to add a custom note.
6. Tap Save.

A notes icon appears in the order summary to show the course has notes assigned to it.

Add a note to a seat

In Table Service mode, add a seat note to assign special instructions or dietary requirements to a specific guest.

1. From the Register screen, create a new order in Table Service mode.

2. In the order summary section, change the display mode to By seat.

   

3. Add items to a seat.

4. Tap the three dots icon (More) to the right of the seat.

   

5. In the Seat pop-up, tap Add to the right of Notes.
6. In the Manage notes pop-up, do either of the following:
   • Select one or more pre-created notes.
   • Tap Create note to add a custom note.
7. Tap Save.

A notes icon appears in the order summary to show the seat has notes assigned to it.