With Pay at table, Lightspeed Payments gives you the ability to settle checks directly at the table using the Verifone V400m card reader. This option accommodates check-splitting and also allows you to take cash and card payments with or without tips. Pay at table makes working as a restauranteur more efficient because the POS is not needed at the table and you only need one device to check out your guests. Moreover, it saves your staff from having to physically collect and return credit/debit cards to your customers.
Learn about the requirements and how to handle payment processing using Pay at table from the sections below.
Pay at table requirements
Before you can use Pay at table, there are some requirements and recommendations to consider.
You must have the following:
- Lightspeed Payments is mandatory for using Pay at table.
- The newest version of the Lightspeed Restaurant app.
- A stable internet connection.
Note: Remember, for security reasons, run your POS system and any associated devices on a dedicated private network. - A Verifone V400m (other payment devices are not supported at this time). If you still need this device, please reach out to your Lightspeed Account manager to place an order.
Note: Pay at table needs a unique terminal ID per location. Therefore, it's not possible to use the same device for multiple sites.
Get in touch with your Lightspeed Account manager or contact us for more information or if you want to request Pay at table.
Setting up Pay at table
If all requirements are met, we will gladly assist you in setting up Pay at table.
Processing payments via Pay at table
With Pay at table, you only need one device to settle your guests’ checks at the table. Additionally, it saves you from having to fetch a customer's card for payment and then bring it back to the table. The following sections explain how to process payments via Pay at table.
Settling in equal splits via Pay at table
The sum will be divided into equal parts by the number of splits.
Note: If you want to settle the total amount, enter a split of ‘1’. Make sure that employees have all the necessary user permissions on the POS so that a settlement can be carried out properly.
- Tap Pay at Table on the payment terminal.
- Log in with your Identifier for local orders. This is set up in the Lightspeed Backoffice under the appropriate POS User.
- Tap Confirm or the green circle button on the keypad.
- Enter the table number or table name. Optionally, you could leave it blank, and the device will show a list of open orders after confirming. Navigate the list by tapping previous page or next page on the screen.
- Tap Confirm or the green circle button on the keypad to confirm.
- (Optional) If the table contains unsettled checks, the device shows them in a list. Select the check that the guest wants to pay by tapping it.
- Tap Equally.
- Enter the number of splits. If you want to settle the entire table on one check, enter 1.
- Tap Confirm or the green circle button on the keypad to confirm.
- Choose the payment method, Cash or Card.
- (Optional) If you selected Card in step 9, enter tip and confirm. The tip prompt only comes up when paying by card.
- Proceed with the payment.
- (Optional) If you selected Cash in step 9, tap Confirm after you’ve settled the amount paid in cash.
- Choose how you would like to proceed.
- Next split: Continues to the next split payment on this table
- Pay later: Stops the Pay at table process. Useful if only one guest wants to go but the rest of the group still wants to stay.
- Pay remainder: Settles the entire remaining amount after a split.
Settling in unequal splits via Pay at table
Use this option if your guests want to pay for individual items or split the check in differing ways. For example, settling in unequal splits is useful if one guest wants to pay for the table’s drinks and another wants to pay for its food. This way, you can enter the exact amount to be paid, and it will be deducted from the total amount.
Note: If you want to settle the entire check, you have to enter the total amount. Make sure that the employees have all the necessary user permissions on the POS so that a settlement can be carried out properly.
- Tap Pay at Table on the payment terminal.
- Log in with your Identifier for local orders. This is set up in the Lightspeed Backoffice under the appropriate POS User.
- Tap Confirm or click the green circle button on the keypad to confirm.
- Enter the table number or table name. Optionally, you could leave it blank. In which case, the device shows a list of open orders after confirming. You can navigate the list by tapping previous page or next page on the screen.
- Tap Confirm or click the green circle button on the keypad to confirm.
- (Optional) If the table contains unsettled checks, the device shows them in a list. Select the check that the guest wants to pay by tapping it.
- Tap Unequally.
- Enter the amount to settle. If you want to settle the entire table on one check, enter the total amount.
- Choose the payment method, Cash or Card.
- (Optional) If you selected Card in step 9, enter tip and confirm. The tip prompt only comes up when paying by card.
- Proceed with payment.
- (Optional) If you selected Cash in step 9, tap Confirm after settling the amount paid in cash.
- Choose how to proceed.
- Next split: Continues to the next split payment on this table
- Pay later: Stops the Pay at table process. Useful if only one guest wants to go and the rest of the group still wants to stay.
- Pay remainder: Settles the entire remaining amount after a split.
