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Pay at table

With Pay at table, Lightspeed Payments gives you the ability to settle the check at your customer's table using the Verifone V400m or Castles S1F2 card reader. This feature supports partial payments and allows you to accept tips for card payments. Pay at table can increase efficiency at your restaurant because you don't need the POS at the table, and you can use one device to check out your guests. Additionally, it saves your staff the time it takes to collect and return credit and debit cards to your customers.

Pay at table requirements

Before you can use Pay at table, you must have the following:

  • A Lightspeed Payments account.
  • The newest version of the Lightspeed Restaurant app.
  • A stable internet connection.
    Note: To process secure payments, run your POS system and any associated devices on a dedicated private network.
  • A Verifone V400m or Castles S1F2 payment terminal. Other payment terminals are currently unsupported. If you need a device, reach out to your Lightspeed Account manager to place an order.

Note: Pay at table requires a unique terminal ID per location. Therefore, it's not possible to use the same device for multiple sites.

For more information about Pay at table, contact your Account Manager or Lightspeed Support.

Enable tipping for Pay at table

To accept tips via Pay at table, you must enable two settings in your Back Office:

  1. Sign in to your Back Office and navigate to Configuration > Configurations.
  2. Click Edit next to the device profile that is used on your active devices.
  3. Under Table management, check the Enable tipping checkbox.
  4. Under Payment terminal, check the Enable tipping on the payment terminal (when supported) checkbox.
  5. Click Save.

Enable check printing for Pay at table

To print checks via Pay at table, you must enable one setting in your Back Office:

  1. Sign in to your Back Office and navigate to Configuration > Configurations.
  2. Click Edit next to the device profile that is used on your active devices.
  3. Under Customer receipts, check the Only allow one draft receipt per account checkbox.
  4. Click Save.

Processing payments via Pay at table

With Pay at table, you only need one device to settle the check at your customer's table. You can process payments one of two ways: in equal splits or unequal splits.

Settling in equal splits via Pay at table

The sum will be divided into equal parts by the number of splits.

Note: If you want to settle the total amount on one check, enter a split of '1'. 

  1. Tap Pay at Table on the payment terminal.
    Launch_Screen.png
  2. Log in with your identifier for local orders. This is set up in the Lightspeed Back Office under the appropriate POS user.
  3. Tap Confirm or the green circle button on the keypad.
    Enter_ID_Filled.png
  4. Enter the table number or table name. Optionally, you can leave it blank and the device will display a list of open orders after confirming. Navigate the list by tapping Previous page or Next page on the screen.
  5. Tap Confirm or the green circle button on the keypad to confirm.
    Enter_Table_Nr_Filled.png List_Open_Accs_Names.png
  6. After the table is confirmed, the terminal will give you the option to print a check. The check lists the items for the selected table and can be used to facilitate potential splits. The terminal will use the same layout configured in your Back Office, so the check will look similar to a receipt printed via the POS.

  7. (Optional) If the table contains unsettled checks, the device will display them in a list. Select the check that the guest wants to pay by tapping it.
  8. Tap Equally.
  9. Enter the number of splits. If you want to settle the entire table on one check, enter 1.
  10. Tap Confirm or the green circle button on the keypad to confirm.
    Split_Equal_enter_splitt.png
  11. Choose the payment method, Cash or Card.
    Split_Equal_payment_method.png
  12. (Optional) If you selected Card in step 11, enter the tip and confirm. The tip prompt only appears when paying by card.
    Split_Equal_tipping.png
  13. Proceed with the payment.
    Split_Equal_proceed_payment.png
  14. (Optional) If you selected Cash in step 11, tap Confirm after you’ve settled the amount paid in cash.
    Split_Equal_cash_received.png
  15. Choose one of the following options:
    • Next split: Continues to the next split payment on this table
    • Pay later: Stops the Pay at table process. Useful if one guest wants to leave and the rest of the group wants to stay.
    • Pay remainder: Settles the remaining amount after a split.

    Split_Equal_next-later-remainder.png

 

Settling in unequal splits via Pay at table

Use this option if your guests want to pay for individual items or split the check in different amounts. For example, you can settle in unequal splits if one guest wants to pay for the table’s drinks and another wants to pay for its food. Simply enter the exact amount to be paid and Pay at table will deduct it from the total amount.

Note: If you want to settle the entire check, enter the total amount. 

  1. Tap Pay at Table on the payment terminal.
    Launch_Screen.png
  2. Log in with your identifier for local orders. This is set up in the Lightspeed Back Office under the appropriate POS user.
  3. Tap Confirm or click the green circle button on the keypad to confirm.
    Enter_ID_Filled.png
  4. Enter the table number or table name. Optionally, you can leave it blank and the device will display a list of open orders after confirming. Navigate the list by tapping Previous page or Next page on the screen.
  5. Tap Confirm or the green circle button on the keypad to confirm.
    Enter_Table_Nr_Filled.png
  6. After the table is confirmed, the terminal will give you the option to print a check. The check lists the items for the selected table and can be used to facilitate potential splits. The terminal will use the same layout configured in your Back Office, so the check will look similar to a receipt printed via the POS.
  7. (Optional) If the table contains unsettled checks, the device will display them in a list. Select the check that the guest wants to pay by tapping it.
    List_Open_Accs_Names.png
  8. Tap Unequally.
    Split_unqual_choosing.png
  9. Enter the amount to settle. If you want to settle the entire table on one check, enter the total amount.
    Split_Unequal_enter_amount.png
  10. Choose the payment method, Cash or Card.
    Split_unqual_payment_method.png
  11. (Optional) If you selected Card in step 10, enter the tip and confirm. The tip prompt only appears when paying by card.
    Split_Unequal_tipping.png
  12. Proceed with payment.
    Split_unequal_proceed_payment.png
  13. (Optional) If you selected Cash in step 10, tap Confirm after settling the amount paid in cash.
  14. Choose one of the following options:
    • Next split: Continues to the next split payment on this table
    • Pay later: Stops the Pay at table process. Useful if one guest wants to leave and the rest of the group wants to stay.
    • Pay remainder: Settles the remaining amount after a split.

    Split_next-later-remainder.png

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