Scan to Pay lets customers pay their bill from their phone through Lightspeed Payments by scanning a QR code on the printed check. They can view the bill, pay in full or split it, and add a tip with no payment terminal or app required. 

Tables turn over faster because guests can pay when they're ready, staff spends less time carrying terminals around, and built-in tip prompts encourage higher tips at every checkout.

Scan to Pay requirements

• A Lightspeed Payments account
• QR codes enabled on your printed checks

Enabling Scan to Pay

Scan to Pay becomes available once you enable QR codes on printed receipts. You can do this from your receipt settings in the Back Office.

1. Log in to the Back Office with your Lightspeed Restaurant account credentials.
2. From the navigation menu, select Payments > Receipts.

3. Check Activate QR codes.

   

4. (Optional) Add a footer message that draws attention to the QR code (for example, Scan to pay or split your bill).
5. Click Apply changes.

6. Reload your POS devices to sync the changes to the Restaurant POS app.

   Scan to Pay is enabled and ready to use immediately after you reload your POS devices.

You can also enable QR codes on receipts from your POS configuration in the Back Office.

Processing a sale with Scan to Pay

Guests pay from their own phones, so your staff only needs to print the check. The QR code on the printed receipt opens the guest's bill and lets them pay it directly.

Print the check (staff)

1. Open an existing order that's been started in Table Service mode.
2. From the Order screen, tap Print check to print a draft receipt with QR code for Scan to Pay.

Pay with phone (guest)

The guest then completes the payment from their phone.

1. Scan the QR code on the draft receipt to open the bill.

2. Tap Pay total to pay the full bill, or tap Split bill to select individual items to pay for or enter a partial payment amount.

   

3. (Optional) Select a suggested tip percentage or enter a custom amount.

   

4. Tap Continue to payment.

5. Select a payment method, and tap Pay to confirm the payment.

   Guests can pay with any method available through your Lightspeed Payments account, such as card, Apple Pay, Google Pay, iDEAL, Bancontact, and TWINT. Available methods depend on your region.

   

When the bill is fully paid, the Restaurant POS app receives a notification confirming the table is settled.

Reporting with Scan to Pay

All transactions processed through Scan to Pay are available in your Lightspeed Payments reports.

Scan to Pay FAQ

• No. Scan to Pay uses the QR code already printed on your receipts, so there's no need to set up Order Anywhere or table QR codes.
• Yes. You can customize the text that appears alongside the QR code on your printed receipts by editing your receipt template.

• Guests can pay with any method available through your Lightspeed Payments account, including:

  • Credit cards
  • Debit cards
  • American Express
  • Apple Pay, on Apple devices
  • Google Pay, on Android devices and in the Chrome browser
  • iDEAL
  • Bancontact
  • Payconiq
  • TWINT

  Available methods depend on your region.

• Yes. Guests can select individual items to pay for, enter a custom payment amount, or pay in full. When choosing individual items, the final receipt will include all the items on the order, not just what they paid for.
• Yes. Any service charge or discount that applies to the bill appears in the payment flow before the guest pays.
• Yes. Guests can select a suggested tip or enter a custom amount at checkout.
• Tips are assigned to the staff member assigned to the table.
• Yes. After paying, guests can enter their email address to receive a receipt. Only the full receipt can be sent by email. Receipts for partial payments aren't supported at this time.
• Yes. Once the bill is paid in full, the table closes automatically.
• Only one payment is processed at a time. If the balance changes while a guest is paying, they see the updated amount before continuing.
• No. Scan to Pay checks the remaining balance before and during each payment and rejects any amount above the outstanding total.
• If the POS is offline, the payment can't be completed, and the guest sees an error message. Payment only proceeds once the POS confirms it.