Combos enable customers to order multiple items for a fixed price. They can include preset items or groups of items from which customers can choose. All items used in a combo must be created in the Back Office before they can be added to the combo. For more information and examples, see About combos.

Accessing combos

1. Click Menu Management > Items from the menu sidebar.
2. On the Items page, click Create.
3. From the drop-down menu, select Combo.

Required information

Basics

Define the combo settings, such as name and price, and configure the basic details of the combo. 

• Combo name: The combo’s name, as it appears on the receipt.
• Accounting group: The tax category for the combo. All accounting groups created from the Back Office are available for selection. See About accounting groups for further information.
• Manage accounting group: Click this button to open the page for accounting groups in a new tab. They can be edited and updated on that page before completing the combo creation.
• Base price: You can use this field to set the minimum combo price. The final price can be modified by any additional charges assigned to combo items selected.
• Change price type: Click this button to open a pop-up where the price type can be set.
• Single price (default): One price entered as the Base price.
• Manually-entered price: Users manually enter a positive price at the POS. This amount is recorded as profit.
• Manually-entered negative price: Users manually enter a negative price at the POS. This amount is recorded as a loss.
• No price: The combo price is set to 0.
• Multiple prices: There is a regular base price but can use modified prices based on the order profile selected at the POS. For example, the happy hour price can be lower than the regular base price.
• Price as a percentage: The price is based on a percentage of the order's value. 
• Add custom SKU: The combo's SKU is assigned by Back Office to be a default value. To create a custom SKU, click Add custom SKU and enter a new SKU in the new text field.

POS Menus

Each combo must be assigned to a specific menu.

1. Click Add combo to menu to launch a pop-up.

   

2. Select a menu and sub-screen for the combo to appear in.

   

3. Click Add to menu to complete the selection.

Creating the Combo Structure

This is where you create the structure and contents of the combo. Your combo can consist of items, sub-items, or groups. You can even use this section to create new items or groups.

1. Click Add. A pop-up will appear with an alphabetical list of all your items.
2. Scroll through the items or use the filter and select the checkboxes next to the items you wish to add to the new combo.
3. Select as many items as you wish to add. The Add selected button will update with the number of items you have selected.
4. (Optional) Add any new items or groups, as needed.
5. Click Add selected
6. Click Save on the main screen.

Adding a new item or group to a combo

You can add new items or groups to a combo at any time. Under Menu Management > Items, select your combo by clicking on its name. On the Details tab, scroll down to see Combo structure, and click Add.

From this pop-up you can add existing items as well as create new items and combos. Clicking New item takes you to a Quick create item menu. Clicking New group opens a new pop-up that allows you to create a new group.

For the Quick create new item pop-up:

• Item name: The item’s name.
• Accounting group: The category (typically linked with taxes) for the combo. All accounting groups created from the Back Office are available for selection. See About accounting groups for further information.
• Price: The base price of the item.
• Add custom SKU (optional): A default SKU is assigned to the group but one can be specified here.
• Add item to POS (optional): Select a menu, main screen, and optional subscreen to add the combo to. 

From the Quick create new group pop-up:

• Group name: The group's name.
• Price: Choose between two options: Items options keep their prices (use their default prices) or Items options have set price for the group (manually set the price).
• Selection rules: This allows the user to set how many items are needed in the Item group. They can choose Selection is required or Selection is optional. If a selection is required, the minimum and maximum number of selections can be set, or you can allow unlimited selections by checking the No maximum box.
• Add custom SKU (optional): A default SKU is assigned to the group, but a custom SKU can be added here.
• Item options: The items to be added to the group are selected here either by typing the name and selecting it or by scrolling through the drop-down and selecting it. At least one item needs to be added to the group. Items can be edited or removed by clicking on the three dots at the right of each item that has been added.

Other settings

Reporting

Customize reports by adding statistics categories. They allow for more detailed and complex reporting than accounting groups because they aren’t linked to taxes.

Click Add a statistics category to start the process.

Choose the following options for your new statistic category.

• Category (optional): Statistic categories allow you to get more granular reporting than Accounting categories.
• Tag (required): Tags can be added to the combo to allow for further filtering.

You can remove a tag by clicking the delete icon at the end of the row. Add additional rows for more tags by clicking Add row at the bottom of the pop-up.

POS Settings

This menu allows you to configure how the combo appears on the POS.

Choose the following options for your POS settings.

• Button name: The name of the button as it should appear on the POS.
• Button color: Clicking this will open a pop-up that will allow you to select the color theme of the button as well as setting it to be an accent or the color of the full button.
• Auto-detect combos on the POS: This checkbox toggles an alert to servers when combo items have been selected individually and suggests combo options for the customer.
• Show only combo name and price on receipt: This merges the combo items on the receipt and lists it only as a combo.
• Create a combo item stock counter on the POS: This allows you to set the available quantity of any combo item. When the combo is sold out, it will no longer be available as an option.
• Combo is part of a specific course: For combos that are part of a specific course, for instance an appetizer for the first course, this section allows you to assign the combo to that course. Check the box to enable the feature and then use the drop-down menu to select which course it belongs to.
• Combo can be discounted: When enabled, POS users can apply discounts to this item.
• Combo can be complimentary: When enabled, POS users can set this item’s price to zero, meaning it will be 'comped' or free of charge.
• Show order sub-total before combo on receipt: When enabled, draft receipts and receipts show a sub-total before this item line.

Appearance

Add a description and images of the new combo for POS and Order Anywhere menus.

Combo Description

Select one of the languages listed along the top menu bar and give the combo a name and description for each language.

If a supported language is not listed, you can add it by clicking Select languages. This creates a pop-up menu with a list of all supported languages.

Select the checkboxes next to the languages you wish to add or remove from the list. Click Save to confirm. The new list of selected languages will appear along the menubar for the section.

The description text box also includes several tools for formatting the description, including bold, italics, and URL links. Use the clear formatting button to remove all formatting from selected text.

Combo Image

You can add an accompanying image to any combo.

Drag and drop an image into the box with the dotted line or click on it to browse your computer for an image file.

• Use an image of at least 140px, up to 10MB
• Crop image after uploading to maximize space
• Use either a JPG or PNG file

By long-pressing on a combo on the POS, you will be able to view this image along with more details. The image will also be available on Order Anywhere menus.

Food Allergies

This section allows you to flag any allergies that may be pertinent to this combo.

Select an allergen from the drop-down to add it. This can be repeated to add as many allergens as desired. To remove an allergen, click the X next to its name. To clear all allergens, click the X in the far right of the list.

Production instructions

This section is used to manage production instructions on tickets and external devices. Enter a combo name to appear on tickets, or leave blank to use the same name from the item library.

Inventory

This section is used to manage recipes, inventory, and stock movement.

Choose the following options for your inventory settings.

• Cost price: The cost to produce this combo. Once the cost is entered, Back Office can use this information to calculate the profits earned on sales.
• Bar and QR code: Use these fields to generate a unique barcode or QR code for this combo. These codes can be scanned by the POS.
• Measure: Choose an option to measure the units of this combo. The possible options are:
• Dimensionless: Dimensionless units are used when counting units that can’t be measured, e.g.: Three burger combos.
• Volume: Use volume units when selling liquids or solids by volume.
• Mass: Use mass units when selling by weight.
• Size: This drop-down menu allows you to select the units (mass or volume) and enter the quantity of those units in the text box. For example, if you sold a meat combo with 300g of meat, you’d enter 300 in the text box and “g” from the drop-down menu. Ensure that the unit of measurement is Mass in the previous section to be able to select “g” as a unit.
• Don’t record sales for this combo: If you do not wish to track the sales of this combo in your inventory, check this box.

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