From Back Office enhancements to POS updates and more, here’s what’s been added or improved.
Some features take effect automatically, but others require an update. To access everything new, update the Lightspeed Restaurant app via the App Store outside of business hours on all POS devices.
New
Spotlight of the month: Spot service slowdowns faster
Lightspeed Tempo now surfaces key operational insights directly on the dashboard, making it easier to identify underused tables and service delays. New insight cards highlight tables with the most empty time and orders with the longest service gaps, helping managers improve pacing, optimize table turns, and deliver a better guest experience.
No setup or configuration required. These updates will automatically be available in Lightspeed Tempo.
POS and KDS updates
Update
Adjust item prices on the POS
Authorized staff can now override an item's price directly on the POS during an active order. This makes it easier to handle bespoke items, special requests and last-minute pricing adjustments without leaving the POS or interrupting service.
How to set it up
- Ensure POS is updated to version 26.18 or higher.
- Enable the relevant POS user permission for price adjustment in the Back Office.
- During an order, tap an item, select Adjust Price, and enter the new price.
Update
See more tickets at once
Customize your KDS view with new ticket size scaling controls. Adjust ticket sizes up or down directly from Quick Settings to fit more orders on screen, giving kitchen teams a clearer overview of prep queues and improving visibility during busy services.
You must be on KDS 1.51.0 or higher. Settings apply locally to each screen.
How to set it up
- Open the Quick Settings menu on the KDS screen.
- Use the zoom controls to scale ticket sizes up or down to preference.
- Repeat per device as needed.
New in Back Office
Update
Schedule checklists your way
Lightspeed Tasks now supports advanced scheduling options, making it easier to manage operational checklists over longer time periods. Create recurring tasks on a bi-weekly, monthly, quarterly, bi-annual, or yearly basis, add optional end dates, and preview upcoming due dates before saving to keep operations running smoothly.
No setup required, this update will apply automatically. To create or update a checklist schedule:
- In the Back Office, go to Task Management > Checklists.
- Create a new checklist or edit an existing one.
- Navigate to the Schedule section and set a start date, recurrence and optional end date.
- Review the real-time preview of the next due time, then save.
Update
Get automatic task insights
Stay on top of operational compliance with new daily and weekly Tasks summary emails. Delivered automatically to your inbox, these reports provide checklist completion rates by location, helping managers monitor performance and identify gaps without logging in to the Back Office.
How to set it up
- Log in to your Back Office.
- Navigate to Task Management > Settings > Notifications.
- Locate the Daily or Weekly summary email card.
- Select a location, choose recipients from the user list and toggle on.
- Repeat this process for each location and email type as needed. Remember to check that all intended recipients have an email address on their profile.
Order Anywhere updates
New
Launch promotions in seconds
Create menu-wide discounts in Order Anywhere with a new profile-level promotion type. Apply a percentage discount across an entire menu in just a few clicks, making it easier to run campaigns, increase promotion visibility, and drive more direct pickup and delivery orders.
This update is currently only available in Europe.
How to set it up
- Log in to the Order Anywhere Back Office.
- Navigate to Order Anywhere > Offers.
- Create a new promotion and select Full Profile Discount as the promotion type.
- Set the discount percentage.
- Select the Order Anywhere profile to apply it to.
- Define the start and end dates.
- Save.
Once you’ve completed this process, discounted pricing and messaging will appear automatically on the consumer-facing profile during the active period.