With Scan to Pay, Lightspeed Payments lets guests pay their bill by scanning the QR code printed on their receipt. Guests can view the bill, pay in full or split it by item, and add a tip from their own phone, with no payment terminal or separate Lightspeed app or add-on. Because guests settle up as soon as they're ready, tables turn over faster, your staff spend less time carrying terminals between covers, and built-in tip prompts encourage higher tips at every checkout.

Scan to Pay requirements

• A Lightspeed Payments account
• QR codes enabled on your printed bills

Enabling Scan to Pay

Scan to Pay becomes available once you enable the QR code on your printed receipts. You can do this from your Lightspeed Payments settings in the Back Office.

To enable Scan to Pay:

1. Log in to the Back Office with your Lightspeed Restaurant account credentials.
2. From the navigation menu, select Lightspeed Payments > Receipts.
3. Check Activate QR codes.
4. (Optional) Add a footer message that draws attention to the QR code (for example, “Scan to pay or split your bill”).
5. Click Apply changes.
6. Reload your POS device to sync the changes to the Restaurant POS app.

Scan to Pay is enabled and ready to use immediately after you reload your POS device.

You can also enable QR codes on receipts from your POS configuration in the Back Office.

Processing a sale with Scan to Pay

Guests pay from their own phone, so your staff only need to print the bill. The QR code on the printed receipt opens the guest's bill and lets them pay it directly.

Print the bill (staff)

1. From the Order screen, add all items and discounts to the sale.
2. Print the bill for the table. The QR code appears on the printed receipt.

Pay with phone (guest)

The guest then completes the payment from their phone:

1. Scan the QR code on the receipt to open the bill.
2. Pay the full bill, select individual items to pay for, or enter a custom amount.

3. If tips are enabled, select a suggested tip or enter a custom amount.

   

4. Select a payment method and confirm the payment.

   Guests can pay with any method available through your Lightspeed Payments account, such as card, Apple Pay, Google Pay, iDEAL, Bancontact, and TWINT. Available methods depend on your region.

   

When the bill is fully paid, the Restaurant POS app receives a notification confirming the table is settled.

Configuring tip options

With Scan to Pay, you can configure tipping to allow for more dynamic options that fit your business needs. Options can be set for custom amounts or predefined tipping options. These settings can be accessed in the Back Office of Lightspeed Restaurant.

To access your POS tipping options, please see Configuring tip options in Tap to Pay on iPhone with Lightspeed Payments. Scan to Pay uses the same settings.

Reporting with Tap to Pay

All transactions processed through Scan to Pay are available in your Lightspeed Payments reports.

Scan to Pay FAQ

• No. Scan to Pay uses the QR code already printed on your receipts, so there's no need to set up Order Anywhere or table QR codes.
• Yes. You can customize the text that appears alongside the QR code on your printed receipts by editing your receipt template.

• Guests can pay with any method available through your Lightspeed Payments account, including:

  • Credit cards
  • Debit cards
  • American Express
  • Apple Pay, on Apple devices
  • Google Pay, on Android devices and in the Chrome browser
  • iDEAL
  • Bancontact
  • Payconiq
  • TWINT

  Available methods depend on your region.

• Yes. Guests can select the individual items they want to pay for or enter a custom amount. At this time, though, if a guest pays for individual items, their receipt includes all the items, not just what they paid for. They can also pay the full bill in one payment.
• Yes. Any service charge or discount that applies to the bill appears in the payment flow before the guest pays.
• Yes. Guests can select a suggested tip or enter a custom amount at checkout. Tip options follow the tip settings you configured.
• Tips are assigned to the staff member assigned to the table.
• Yes. After paying, guests can enter their email address to receive a receipt. Only the full receipt can be sent by email. Receipts for partial payments aren't supported at this time.
• Yes. Once the bill is paid in full, the table closes automatically.
• Only one payment is processed at a time. If the balance changes while a guest is paying, they see the updated amount before continuing.
• No. Scan to Pay checks the remaining balance before and during each payment and rejects any amount above the outstanding total.
• If the POS is offline, the payment can't be completed, and the guest sees an error message. Payment only proceeds once the POS confirms it.