Reservation integrations send reservation data to your POS and automatically create orders when guests are seated. From the POS, you can then view reservations, sync between Lightspeed Restaurant and the reservation platform, and manage orders and tables.

Before managing reservations at the POS, you first must set up each individual reservation integration in the Back Office.

Viewing reservations on the POS

To view reservations on the POS, you must add the Reservation management on POS button from the Back Office. Access reservations by tapping the menu you added the button to, then Reservation management. To refresh the list of reservations, close the list and reopen it.

Past reservations can be viewed in the Synced reservations report in the Back Office, or within the reservation system itself. These reservations cannot be edited from the POS.

Upcoming and All reservations

The Upcoming reservations tab displays all upcoming reservations for the current date. These are reservations where the scheduled time is between one hour before the current time and four hours into the future, and the reservation has not been marked seated.

The All reservations tab displays all reservations, including past and in-service reservations, for the current date.

In each tab, you can view more detailed information for each reservation, including the reservation's status.

• Customer: The name of the customer who booked the reservation.
• Scheduled time: The date and time of the scheduled reservation.
• Table: The table or tables assigned to the reservation.
• Covers: The number of covers associated with the reservation.
• Status: The current status of the reservation. Scheduled means the reservation hasn't been seated yet. Seated means the reservation has been seated. Unsuccessful means there is an error with the reservation.
• Deposit: The amount of any deposit placed by the customer.
• Shortcut: Tap this button to assign a table to the reservation if a table hasn't been assigned, or to seat a reservation.

Once a reservation has been scheduled, you can view the customer's name, scheduled time, status, and any associated tags. You can also edit the number of guests and the assigned table.

1. In the POS app. tap the menu you added the reservation button to, then tap Reservation management.
2. Tap the customer's name.
3. (Optional) Tap the pencil icon to edit the number of guests or the assigned table.

Seating reservations at the POS

Seat your customers directly from the POS using the Reservation management button.

1. In the POS app. tap the menu you added the reservation button to, then tap Reservation management.
2. Tap Shortcut to seat the reservation.
3. (Optional) If the reservation needs to be edited, tap the pencil icon and make your edits, then tap Seat.

Managing orders at the POS

From the POS, you can view previous orders from repeat customers and ensure that all criteria are met to automatically create an order when a table is seated.

Automatic order creation

An order will automatically be opened on your POS for a seated reservation when certain criteria are met. To ensure the system can successfully create an order, three things must be true.

• The floor plan in the Back Office must match the floor plan in the reservation platform.
• A table must be assigned to the reservation.
• The selected table must be available, without any open orders attached to it.

If you encounter an error opening the reservation, unseat the reservation, update it in the reservation platform, and reseat the reservation.

Syncing order details

Adding the Reservation management button will sync order details on the POS to the reservation platform. Use this data to view the previous orders from repeat customers and learn their food and drink preferences, as well as their spending patterns.

Viewing this data is dependent on where the reservation platform chooses to display it. Some reservation platforms will display it on the reservation itself, or in the guest record.

Managing tables at the POS

From the POS, you can view table status updates and multi-table reservations.

Multi-table reservations

Some reservations require multiple tables. Lightspeed Restaurant handles this by opening an order on the first table and linking all other tables to that order. This order will usually be opened on the table with the lowest numerical value or, for alphanumerical tables, by letter first and then number.

To ensure the system can successfully create an order, two things must be true.

• All tables must be available, without any open orders attached to them.
• The primary table must exist on both floor plans.

To disable multi-table reservations, uncheck Multi-table support in the Back Office integration settings.

Table status updates

Adding the Reservation management button will sync information from orders on the POS to the table and show their status. For example, paying out an order in Lightspeed Restaurant will mark the table as paid in the reservation integration. Some integrations may also support additional statuses such as current course number.