Lightspeed Restaurant integrates directly with various reservation platforms, such as OpenTable and TheFork. By connecting your reservation system, you can share data between it and your POS to streamline customer operations.
Supported reservation integrations
Lightspeed Restaurant integrates with the reservation platforms below.
|
|
Additional reservation integrations are available through our Integration Hub. However, these are legacy integrations and operate differently than those described in this article.
Comparison of reservation integrations
Most reservation integrations have the same core features, but there are some differences in how these features work with Lightspeed Restaurant. Here's how some popular platforms vary in their implementation.
| Reservation sharing1 | Details shared2 | Deposits supported | One-way sync3 | Walk-ins4 | |
|---|---|---|---|---|---|
| Aleno | All reservations and updates | Nearly all reservation information | No | No | Yes |
| OpenTable | All reservations and updates | Nearly all reservation information | Yes | Yes | Yes |
| Resy | No | None | No | Yes | No |
| SevenRooms | All reservations and updates | Most details. These appear in the notes field. | Yes | Yes | N/A |
| TheFork |
Depending on your settings:
|
Nearly all reservation information | Yes | No | No |
1 Whether reservations are sent from the reservation platform to Lightspeed Restaurant.
2 Details sent from the reservation platform to Lightspeed Restaurant beyond the customer name, party size, table, and scheduled time.
3 Whether the integration will work without an order being successfully opened in Lightspeed Restaurant.
4 When walk-in customers are created in the reservation platform, an open order can be created automatically in Lightspeed Restaurant.
Articles about reservation integrations
To learn how to set up and use reservation integrations with Lightspeed Restaurant, read through the additional articles in this section.
Setting up a reservation integration
The steps to set up a reservation integration vary based on the platform you use. Follow the links below to find the instructions for your specific reservation system.
Using a reservation integration
After you've set up a reservation integration, there's more to learn about how it functions within Lightspeed Restaurant.
- Settings for reservation integrations: Learn how to add a reservation management button to your POS, enable deposit support, and manage other settings for your integration.
- Managing reservations at the POS: Use your POS to sync between platforms, view and modify reservations, and manage orders and tables.
- Synced reservations report: Consult the synced reservations report to verify a reservation, validate a deposit, or make sure an order was opened when a reservation was marked seated.
These articles apply only to the Supported reservation integrations listed at the top of this page. They do not apply to any legacy integrations found in the Integration Hub.