Hi. How can we help?

Search

FAQs

How do I schedule an Onboarding session?

To book a training session with a product specialist from our Onboarding team, write us an email or give us a call. Sessions take place Monday through Friday during business hours, and can be scheduled up to four days in advance. All you need during the appointment is a computer with an internet connection and your iOS device, which we will use to guide you in setting up the screen sharing connection.

Contact the Onboarding team

Our agents speak English, French and German. If your country isn't listed, contact the Onboarding team most similar in language and timezone.

How do I sign in to my K-Series Back Office?

If you're logging in to your Back Office for the first time, you will receive an email from do_not_reply@lightspeedhq.com asking you to reset your password. Once you have created a password, you can log in via the Lightspeed Restaurant K-Series login page using any web browser on your computer, mobile device, or tablet. You can refer to this article for more information.

How do I reset my K-Series Back Office password?

If you forgot your Back Office password, navigate to the K-Series login page and click Forgot password? to reset it. 

How do I connect my iPad to K-Series?

To connect your iPad to K-Series, navigate to the App Store and download the Lightspeed Restaurant POS (K) app. Next, activate the app using a connection code generated in your Back Office.

Note: Lightspeed offers a suite of products on the App Store. To download the correct app, search for Lightspeed Restaurant POS (K) and look for the icon with a white flame on a red background.

LS-Restaurant-K-Series_1.png

When logging into the Back Office for the first time, which template should I choose?

In the Back Office, you can answer a few questions about your business and the configuration that best matches your business will be displayed.

Configuration Description
QSR Quick service restaurant without tables. (Food truck, Ghost Kitchens, Festival, etc).
Fast Casual  Quick service restaurant with tables. (Fast Food, Coffee shop, etc).
Pubs Table Service is not mandatory. Mainly drinks on offer and bar service.
TSR Table service restaurant with full table support. (Fine dining, casual dining, hotels, etc).

Setting up my Lightspeed account is taking longer than expected and my account has expired. How can I extend the setup period?

Log in to the Back Office with your Lightspeed credentials and select the banner mentioning that your account has expired. Choose to extend your setup period. The extension can only be done once. 

How do I go live after setting up my account?

Your account will appear in setup mode in the Back Office if it has not yet been activated. To go live, follow these steps: 

  1. Log in to the Back Office with your Lightspeed credentials.
  2. Select your name at the top right of the Back Office, then select the Go live button.
  3. Enter the subscription page, and select the package pre-agreed to with your sales rep.
  4. Your invoice will now be generated. Select Actions > Pay Invoice to pay an invoice. To enable auto billing and rolling payments, select Pay Invoices.

Note: The app must be open on all your location's devices when you go live, including iPads, iPods, and KDSs.

How do I apply Back Office changes to my POS device?

You must reload your device configuration to apply any Back Offices changes to your POS device. You can do this from the Back Office or your POS.

Reloading from the Back Office:

  1. Sign in to your K-Series Back Office and navigate to Configuration > Devices > Devices.
  2. Under the Status column, click the reload icon and wait for the green OK tag to appear.

Note: The POS (K) app must be running on the POS device to receive the configuration reload.

Reloading from the POS:

  1. Clock in on your POS.
  2. Tap the three dots in the bottom right corner of the Ordering screens and select the reload icon. 
  3. A pop-up will appear asking if you want to sync the latest Back Office configuration to your device. Tap Yes.

How do I create a new Back Office user?

To create a new user, sign in to your K-Series Back Office and navigate to Configuration > Users > Back Office users. Scroll down to the bottom of the page and click Add a new user. View our Adding Back Office users article to learn more about Back Office user settings.

 

How do I create a new POS user?

To create a new POS user, sign in to your K-Series Back Office and navigate to Configuration > Users > POS Users. Then, click Add a new user. View our Adding POS Users article to learn more about POS user settings.

 

How do I create an item in my Back Office?

To create an item, sign in to your K-Series Back Office and navigate to Menu Management > Items. Then, click Add item. Enter the item details and click Save. Three of the fields are mandatory: Item receipt name, Default price, and the Accounting group.

View our Adding items article to learn more about item settings.

 

What is the difference between statistic groups and accounting groups?

Accounting groups are a logical sorting of items into groups with shared settings, such as the same tax profile (VAT) and production center. For example, an accounting group called Alcoholic beverages could be set up to organize items containing alcohol into a single group with the same settings.

Statistic groups are also sortings of items but provide more flexibility on reporting than accounting groups, because they are not linked to taxes like account groups. They provide more detailed and customized reporting and can be used on accounting groups and/or items

You can imagine statistical categories like classifying levels composed of two factors:

  • category = classifying level
  • value = classifying name

An example of how the classification level of a statistic group could work on Accounting groups and items is shown below.

Level 0: Accounting groups (Categories) and Items
For this example we will use four accounting groups: Alcohol, Drinks, Hot Food, and Cold Food, with each accounting group assigned specific items.

Level 1: MAJOR Category of statistic group
The Major category allows us to regroup different accounting groups with the values (=classifying name) we’ve created in this category. The Accounting groups ‘Alcohol’ and ‘Drinks’ are sorted into the Major Category ‘Beverage’ and ‘Hot food’ and ‘Cold food’ are sorted into the Major Category ‘Food’.

Level -1: MINOR Category of statistic group
With the Minor category we can separate items from the same accounting group into multiple statistical groups with different values: Wine, Beer, Spirits, Soft, Coffee & Tea, Pasta, Pizza, Starters, and Deserts.

 

Overview_categories_statistic_groups.png

Statistic groups on accounting groups

If the goal is to group multiple accounting groups under one statistic group, you can set a statistic group on accounting groups. For instance, the accounting groups ‘Alcoholic drinks’ and ‘Non-alcoholic drinks’ are sorted into the ‘MAJOR’ statistic group ‘BEVERAGES’.

  1. Log in to the Restaurant Back Office with your Lightspeed credentials.
  2. From the main navigation menu, select Menu management > Accounting groups.
  3. Select Edit next to the appropriate accounting group.
  4. Fill in the ‘Category’ and ‘Value’ input fields next to ‘Statistic groups’.
  5. Select the Save button.

Editing_accounting_groups.png

Statistic group on items

If your goal is to separate items within an accounting group into multiple statistical groups, you can set statistic groups on specific items. For instance, the accounting groups ‘Alcoholic drinks’ can be further broken down into the statistic group with the Category ‘MINOR GROUPS’ and the Value ‘Spirits’.

  1. Log in to the Restaurant Back Office with your Lightspeed credentials.
  2. From the main navigation menu, select Menu management > Items.
  3. Select Edit next to the appropriate item.
  4. Fill in the ‘Category’ and ‘Value’ input fields next to ‘Statistic groups’.
  5. Select the Save button.

Editing_items.png

What is the difference between screens and sub-screens?

Screens and sub-screens are essentially categories and subcategories used to organize the items on your POS. Screens appear as the main buttons on your POS, and each screen can contain sub-screens.

To edit these categories, sign in to your K-Series Back Office and navigate to Menu Management > Menus. View our Creating menus article on the K-Series Help Center to learn more about menu management.

How do I create a combo?

To create combos (or items with choices), sign in to your K-Series Back Office and navigate to Menu Management > Items. Then, click Create a combo. Enter the combo details and click Save. To learn more about linking items to your new combo, view our Creating combos article. 

 

How do I add an item button to my POS?

To add item buttons to your POS, sign in to your K-Series Back Office and navigate to Menu Management > Menus. Select the menu you want to edit and click Add button to add an item or sub-screen. View our Creating menus article to learn more about adding items. 

Note: Once you’ve finished editing your menu, reload your POS to view your changes.

 

Where can I view my reports?

To view your reports, sign in to your K-Series Back Office and navigate to Reports > Reports. A variety of reports are available, such as Sales reports, Fiscal reports, and Staff reports.

To learn more about your Back Office reports, visit the Reports section in the K-Series Help Center.

Who do I contact about billing?

For any billing related questions, please contact accounts receivable by sending an email to:

Who do I contact about purchasing hardware? 

For any hardware related questions you can get in touch with accounts receivable by sending an email to: 

Was this article helpful?

0 out of 0 found this helpful