Uber Direct allows restaurants to incorporate on-demand delivery directly from sales channels like websites, apps, or phone orders. By integrating Lightspeed and Uber Direct, you can offer delivery via Uber to customers who place orders through Order Anywhere.
Uber Direct is only available in Canada and the United States. You will need an Order Anywhere account to access Uber Direct. To sign up for Order Anywhere, get in touch with your account manager or email sales@lightspeedhq.com to purchase an Order Anywhere subscription.
Setting up Uber Direct
Set up Uber Direct through your Order Anywhere account by connecting your account with Uber. Before connecting your accounts, make sure that you've set up your Order Anywhere account to your business's specifications.
- Log in to Order Anywhere with your Lightspeed credentials.
- Click My profiles and choose the profile you wish to use with Uber Direct.
- Click Delivery and toggle on Enable delivery if not already enabled.
- Select On-demand delivery and click Connect.
- In the pop-up window, accept the Terms and Conditions. Click Review business details.
- Ensure that your business details are correct. Click Complete setup.
- Click Save.
Uber Direct sets their delivery range as 7 km/4.3 miles. This cannot be edited.
Once Uber Direct is connected, set the following settings to your business's specifications:
- Minimum order value for delivery: The minimum value that customers must reach before they can order delivery.
- Signature required: Toggle this on if you require the courier to get a signature before leaving the delivery with the customer.
- Delivery fee: The fee the customer must pay for delivery, if any. This applies to all delivery orders through Uber Direct.
- Note for courier (optional): Allow the customer to leave a note for the courier with delivery instructions or other information.