The Castles S1F2 terminal is quick and easy to set up with Lightspeed Payments. When you receive the terminal from Lightspeed, it will already be configured for your account, so all you will need to do is plug it in and pair the terminal.
It is important that you only use the terminal supplied to you by Lightspeed, as any terminal obtained from a third party may not be correctly configured for your account and could present a security risk.
What you'll need
Setting up the Castles S1F2 payment terminal
Before you can pair your S1F2 terminal with your Lightspeed account, you'll need to make sure it is charged and set up.
Inserting the paper roll
- Press the sides of the paper roll cover to open the receipt paper compartment.
- Place the paper roll in the terminal, making sure a little paper sticks out over the contactless logo on the casing.
- Close the cover.
Plugging in and powering on the terminal
The S1F2 payment terminal is supplied with a USB-C charging cable and a region-specific power plug. This cable is compliant with the USB industry and UL standards.
Always use the charging cable and the region-specific power plug provided by Lightspeed.
- Plug the USB charging cable into the terminal and a power source. You can continue with the setup while the battery charges. To prevent damage to the USB-C charging cable and charging port, follow these guidelines:
- Insert and remove the charging cable by holding the end that connects to the terminal or the power plug, rather than pulling on the wire.
- Don't insert or remove the charging cable at an angle.
- Don't use excessive force to insert or remove the charging cable.
- Don't bend or fold the charging cable. The cord should be able to move freely.
- Always inspect the charging cable and the charging port on the payment terminal for foreign objects or water before inserting the cable.
- If the terminal operates in areas of high humidity, dust, or food residue, consider using a charging station to prevent damage to the charging port.
- Press and hold the Power button until the display turns on.
- On the Welcome screen, select your preferred language.
Note: This setting can later be changed by navigating to Financial Services > Settings > Terminal in the Lightspeed Back Office.
- Tap the right arrow button on the screen.
Once you’ve turned on the terminal and selected your preferred language, set up your Wi-Fi connection.
Connecting the terminal to your Wi-Fi network
In order to connect your terminal to your Lightspeed account, you'll need to make sure it's connected to your network via Wi-Fi.
- On the Setup Wi-Fi screen, select the + sign.
- Turn on the WLAN toggle switch.
- Select your Wi-Fi network from the list, or select the + sign and add the name (SSID) of your Wi-Fi network.
- Enter your Wi-Fi password and tap Connect.
- Tap OK.
You’ll know your terminal is connected to your network when you see a Wi-Fi symbol at the top of the screen.
Setting up a static IP address on your terminal
To set your terminal to a static IP address, you will need information regarding your network setup. This information can be obtained from your network administrator.
- From the terminal, tap Settings.
- Press Network.
- Enter the following PIN: 5773.
- Tap Wi-Fi > Settings.
- Tap Edit.
- Tap the up arrow next to the Advanced Options to make the DHCP menu option available.
- Scroll down to the DHCP menu.
- Tap on DHCP and switch it to Static.
- Enter the static IP address, the gateway, and the network prefix you wish to set the terminal to. These settings can be obtained from your network administrator.
- Set the DNS to 220.127.116.11 and 18.104.22.168
- Click on the green checkmark to save.
Confirming your store information on the terminal
Your terminal comes preconfigured with your store information. You will need to confirm your store before you can pair the terminal with your Lightspeed account.
- Navigate back to the main menu by tapping the back-arrow.
- Tap the blue checkmark to confirm the name of your store.
You are now ready to pair the terminal with your Lightspeed account.
Pairing the terminal with Lightspeed Payments
Once you’re approved for Lightspeed Payments, we’ll automatically connect your Lightspeed Restaurant account to your Lightspeed Payments account.
Your Lightspeed Payments account is automatically created in the Back Office with all the correct details and credentials. In addition, once your terminals are shipped to you, we add their details to the Hardware > Payment Terminals section of your Back Office, saving you the process of manually adding those details.
Once the terminal is connected to your network, you can complete the setup by selecting the Refresh Terminals button.
- In the Back Office, navigate to Configuration > Hardware > Payment Terminals.
- Click Refresh Terminals.
Please note that this option has a delay of roughly 15 minutes. Please allow your payment terminal to complete all necessary updates before attempting to add it to your account.
Optionally, you can choose to manually input the IP address of the payment terminal. To complete your setup with this option, you will want to access your device's info page to obtain the terminal's IP address on your network. The IP address can be obtained from the terminal by tapping Settings > Device info. It will be listed under Wi-Fi address.
Make note of the IP address. Then:
- From the Back Office, navigate to Configuration > Hardware > Payment Terminals.
- Click Edit Terminal.
- Enter your terminal's IP address.
- Click Save.
Manually pairing the terminal with Lightspeed Payments
Occasionally, you may need to manually pair a new terminal. Once the terminal is connected to your network, you'll need to pair it with your account. The pairing process will require information that can be found on the terminal's device info page as well as the IP address of the terminal.
- From the Back Office, navigate to Configuration > Hardware > Payment terminals.
- Click Add a new terminal.
- Enter the terminal name which identifies this terminal in your account. The name you choose should distinguish this terminal from any others in your establishment. For example, choose a name that indicates where it will be located, such as "Take-out counter."
- Use the drop-down menu to select Lightspeed Payments - Adyen as the terminal type.
- Enter the terminal's IP address on your network. This can be obtained from the terminal by tapping Settings > Device info. It will be listed under Wi-Fi address.
- Enter the terminal ID. The terminal ID is comprised of the model number and serial number separated by a hyphen, for example, S1F2-000151234567890. The model and serial numbers can both be found by navigating to Settings > Device info.
- Optionally, check the print merchant and customer copy on the terminal checkbox to enable receipt printing on the terminal's onboard printer. Note that doing so will disable printing to any other receipt printer.
- Click Save.
The terminal will now be paired with your account but not necessarily with your devices. In order for your POS device to use the terminal, you'll need to assign the terminal to that device in your Back Office.
Assigning the terminal to your POS device
With the terminal paired to your account, you are ready to assign your terminal to a POS device.
- From the Back Office, navigate to Configuration > Devices > Devices.
- Click on the device you wish to assign the terminal to or click Edit under Actions next to the device you wish to assign the terminal to.
- Use the drop-down menu next to Payment terminal to select the name of the terminal you've paired.
- Scroll to the bottom of the page and click Update.
- Under configuration status, click the Reload button. Alternatively, on the device itself, you can tap Settings > Reload.
You are now able to process card payments using your payment terminal.
To power the terminal off, press and hold the Power button until a dialog box appears, then confirm that you want to turn the terminal off.
Standalone mode is available on the S1F2 and V400m. To enable Standalone mode, navigate to the Financial Services tab in your Back Office.
No. Removing the included SIM card will damage your S1F2 payment terminal.
Setting up a static IP address is a highly recommended step in setting up your payment terminal. A static IP address is a unique fixed number assigned to your device to ensure it remains constant on your network. In contrast, a dynamic IP address can change, like during a network outage. This could mean reconfiguring your printer after power is restored. Using a static IP means you only have to set up your devices once, avoiding such hassles.
Yes. The default language of your payment terminals can be changed by navigating to Financial Services > Settings > Terminal in the Lightspeed Back Office.